Connected Retail

Putting People First

In these challenging times, people need retailers they can trust. Digital innovation remains key to achieving this vision.

Retail worker scans items whilst wearing face mask, visor and gloves

Retail in unprecedented times

Everything has changed. The COVID-19 pandemic has had a transformational impact on retailers around the world. Out of adversity, we are witnessing a new wave of ingenuity and innovation, as retailers re-focus on survival and growth.

Read the article >>       How to reimagine retail in unprecedented times >>
Employee working remotely on a laptop Employee working remotely on a laptop

Empowering employees

As ever, and in particular through these difficult times, employees remain the heart and soul of retail businesses. Enabling and motivating them to play a proactive part in creating the new normal is key to survival and growth.

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Customer shopping in store whilst wearing a face mask Customer shopping in store whilst wearing a face mask

Creating loyal customers

Customer loyalty is a complex concept, the product of numerous tangible and often intangible factors. Indeed, many consumers will have been influenced by how they perceive their familiar retail brands have adapted to the new normal.

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Wharehouse employee finding stock information on a laptop

Ongoing transformation

Transformation doesn’t end. It’s a complex and continuing journey, with changing customer tastes, global events and technology advances continually creating new challenges and opportunities at every step of the way.

Read the article >>
Retail worker scans items whilst wearing face mask, visor and gloves

Retail in unprecedented times

Everything has changed. The COVID-19 pandemic has had a transformational impact on retailers around the world. Out of adversity, we are witnessing a new wave of ingenuity and innovation, as retailers re-focus on survival and growth.

Read the article >>
Employee working remotely on a laptop Employee working remotely on a laptop

Empowering employees

As ever, and in particular through these difficult times, employees remain the heart and soul of retail businesses. Enabling and motivating them to play a proactive part in creating the new normal is key to survival and growth.

Read the article >>
Customer shopping in store whilst wearing a face mask Customer shopping in store whilst wearing a face mask

Creating loyal customers

Customer loyalty is a complex concept, the product of numerous tangible and often intangible factors. Indeed, many consumers will have been influenced by how they perceive their familiar retail brands have adapted to the new normal.

Read the article >>
Wharehouse employee finding stock information on a laptop

Ongoing transformation

Transformation doesn’t end. It’s a complex and continuing journey, with changing customer tastes, global events and technology advances continually creating new challenges and opportunities at every step of the way.

Read the article >>
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