Fujitsu is a global full service provider of information technology and communications solutions. We partner with our customers to consult, design, build, operate, manage and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu has earned a reputation as the single supplier of choice for leading corporate and government organizations.
Platinum Service is services offered by FID to provide enhanced flexibilities, committed support to meet customer’s ICT requirements. This is a post implementation support service that cover corrective maintenance and service request support, included but not limited to consultation services, remote support (e.g. log analysis, guide via phone, remote troubleshooting) and on-site support to the customer. Platinum service covers Hardware Support services for Non-Fujitsu brand product and Software Support services implemented by Fujitsu Indonesia.