Voluntary Recall and Replacement of Laptop Battery Packs
January 08, 2016
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Update from August 27, 2015: Please confirm immediately, as there is a possibility of fire
Dear Valued Customer,
We thank you for your patronage of Fujitsu products.
As certain battery packs manufactured by Panasonic Corporation and used in Fujitsu laptops may ignite and result in fire, from August 27, 2015, Fujitsu has voluntarily been recalling and replacing the battery packs that may be affected. However, since that time, there was an instance of fire occurring with a battery that had not yet been replaced.
Accordingly, to prevent further instances, we ask customers to immediately confirm if they have battery packs stated in the below “Affected Battery Packs.” For customers who are uncertain how to confirm, please contact the below listed Contact Hotline. In the case that you are in possession of an affected battery pack, please apply for a replacement as explained in “How to Apply for a Battery Replacement.”
Fujitsu deeply apologizes for the inconvenience it has caused its customers, and asks for your cooperation in the battery pack recall and replacement.
Affected Products
Your battery pack is subject to recall and replacement if your laptop is listed under the below "Subject Laptops" and the battery pack is listed under "Affected Battery Packs."
Subject Laptops
Certain Fujitsu laptop models from 2011 and 2012 may have battery packs subject to this recall. Battery packs replaced during repair, or with optional battery packs purchased separately, which are used in these models, may also be subject. Please click here to identify subject laptops.
Affected Battery Packs
Battery packs labeled with the following product numbers and partial serial numbers are subject to recall and replacement.
Product Number | Partial Serial Number |
---|---|
CP556150-01 | Z110802 to Z111212 |
CP556150-02 | Z120102 to Z120512 |
The product number and partial serial number are printed beneath the barcode on a sticker attached to the battery pack, as shown below. Please check the areas marked in red.
- Product number: Series of alphanumeric characters beginning with "CP"
P/N: CP556150-01 or P/N: CP556150-02 are affected.
- Partial serial number: Alphanumeric characters beginning with "Z" after the hyphen
How to check the battery pack's product number and serial number
IMPORTANT : When removing the battery pack to confirm the product and serial numbers, please ensure the computer is turned off, unplug the AC adapter, and then remove the battery pack.
How to Apply for a Battery Replacement (Customers Based in Japan)
The following information is required when applying for a replacement:
- The battery pack's product number and serial number
- The laptop's model name and serial number
Click here (Japanese language only) to confirm whether your battery pack should be recalled and to apply for a replacement if necessary.
How to Use Your Laptop Safely Until Battery Replacement
We ask that customers whose laptop battery pack is affected take the following two steps to use their laptop safely until the battery pack can be replaced. We apologize for the inconvenience of only being able to use your laptop with the AC adapter.
- Please use your laptop with the battery pack removed.
- When using your computer, please remove the battery pack and plug in the AC adapter.
- When removing the battery pack, please make sure the laptop is turned off, and the AC adapter is unplugged.
- Please store the battery pack appropriately once it is removed.
- Please store the battery pack in a cool, dark place away from flammable objects.
- Please do not charge the battery pack while storing it.
Contact Hotline
Please use the following to contact Fujitsu regarding replacement of battery packs.
※The contents of this notification are accurate at the time of disclosure, but are subject to change without notice. We thank you for your understanding.
Japan
Consumer Laptops
Sales Periods | Series | Models |
---|---|---|
2011 Winter Models | LIFEBOOK PH74/E | FMVP74EB, FMVP74EW |
LIFEBOOK
PH74/EN | FMVP74EN37, FMVP74EN38 | |
LIFEBOOK
PH75/EN | FMVP75EN37, FMVP75EN38, FMVP75EN57, FMVP75EN58 | |
LIFEBOOK SH54/E | FMVS54EB, FMVS54ER, FMVS54EW, FMVS54EWG, FMVS54EWTK | |
LIFEBOOK
SH54/EN | FMVS54EN37, FMVS54EN38, FMVS54EN57, FMVS54EN58 | |
LIFEBOOK SH56/E | FMVS56EBC, FMVS56ERC, FMVS56EWC | |
LIFEBOOK SH76/E | FMVS76E | |
LIFEBOOK
SH76/EN | FMVS7EN5B7, FMVS7EN5B8, FMVS7EN5S7, FMVS7EN5S8, FMVS7EN7B7, FMVS7EN7B8, FMVS7EN7S7, FMVS7EN7S8 | |
2012 Spring Models | LIFEBOOK
PH75/GN | FMVP75GN37, FMVP75GN38, FMVP75GN57, FMVP75GN58 |
LIFEBOOK SH54/G | FMVS54GB, FMVS54GBG, FMVS54GMG, FMVS54GR, FMVS54GW, FMVS54GWG, FMVS54GWTK | |
LIFEBOOK
SH54/GN | FMVS54GN37, FMVS54GN38, FMVS54GN57, FMVS54GN58 | |
LIFEBOOK SH56/G | FMVS56GBC, FMVS56GRC, FMVS56GWC | |
LIFEBOOK SH76/G | FMVS76G, FMVS76GTK | |
LIFEBOOK
SH76/GN | FMVS7GN5B7, FMVS7GN5B8, FMVS7GN5S7, FMVS7GN5S8, FMVS7GN7B7, FMVS7GN7B8, FMVS7GN7S7, FMVS7GN7S8 | |
2012 Summer Models | LIFEBOOK
PH75/HN | FMVP75HN37, FMVP75HN38, FMVP75HN57, FMVP75HN58 |
LIFEBOOK SH54/H | FMVS54HB, FMVS54HR, FMVS54HW | |
LIFEBOOK
SH54/HN | FMVS54HN37, FMVS54HN38, FMVS54HN57, FMVS54HN58 | |
LIFEBOOK SH56/H | FMVS56HBC, FMVS56HRC, FMVS56HWC | |
LIFEBOOK SH76/H | FMVS76H, FMVS76HTK1, FMVS76HTK2 | |
LIFEBOOK
SH76/HN | FMVS7HN5B7, FMVS7HN5B8, FMVS7HN5S7, FMVS7HN5S8, FMVS7HN7B7, FMVS7HN7B8, FMVS7HN7S7, FMVS7HN7S8 |
Enterprise Laptops
Sales Period | Series | Models |
---|---|---|
2011 Second Half
Models | LIFEBOOK P771/D | FMVNP5CE, FMVNP5CG, FMVNP5CM, FMVNP5NE, FMVNP5NER, FMVNP5NEU, FMVNP5NEZ, FMVNP5NG, FMVNP5NGR, FMVNP5NM, FMVNP5NMR, FMVNP5NMU, FMVNP5YE, FMVNP5YER, FMVNP5YG, FMVNP5YM, FMVNP5YMR |
2012 First Half
Models | LIFEBOOK
A552/EW | FMVYN2C21 |
LIFEBOOK A572/E | FMVNA6GE, FMVNA6HE | |
LIFEBOOK
A572/EW | FMVYN2A21, FMVYN2B21, FMVYN3A21, FMVYN3B21 | |
LIFEBOOK E742/E | FMVNE6H1E, FMVNE6HE, FMVNE6HG, FMVNE6HM, FMVNE6J1E, FMVNE6J1M, FMVNE6JE | |
LIFEBOOK E752/E | FMVNGE6HM | |
LIFEBOOK P772/E | FMVNP6GM, FMVNP6HE, FMVNP6HER, FMVNP6HG, FMVNP6HM, FMVNP6HMR, FMVNP6ME | |
LIFEBOOK S752/E | FMVNGS6HE | |
LIFEBOOK S762/E | FMVNS6GE, FMVNS6HE, FMVNS6HER, FMVNS6HG, FMVNS6HM, FMVNS6HMR, FMVNS6XE, FMVNS6XER, FMVNS6XM |
Optional Battery Packs
Product Type | Models |
---|---|
Internal Battery Packs (L) | FMVNBP210 |
Outside of Japan
AMERICAS
Subject Laptops
Sales Period | Series | Models |
---|---|---|
2012 Models | LIFEBOOK S752 | FPC04719AK |
The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.
LIFEBOOK E752, LIFEBOOK S762, CELSIUS H720, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK T580, LIFEBOOK S752 |
Optional Battery Packs
Product Type | Models |
---|---|
Battery Pack | FPCBP325AP |
Contact Hotline: 1-800-8FUJITSU
EMEIA
Sales Period | Series | Models |
---|---|---|
2012 Models | LIFEBOOK E752 | FPC03481BK, FPC03483BK, FPC03484BK, FPC03485BK |
LIFEBOOK E782 | FPC03486BK | |
LIFEBOOK P702 | FPC02422BK | |
LIFEBOOK P772 | FPC02424BK, FPC02425BK, FPC02426BK | |
LIFEBOOK S752 | FPC04705BK | |
LIFEBOOK S762 | FPC04654BK | |
LIFEBOOK S782 | FPC04712BK | |
LIFEBOOK S792 | FPC04653BK | |
CELSIUS H720 | FPC07309BK |
The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.
LIFEBOOK E752, LIFEBOOK S792, CELSIUS H720, CELSIUS H730, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK P8110, LIFEBOOK T580, LIFEBOOK S752, LIFEBOOK S782, LIFEBOOK E782, LIFEBOOK S762, LIFEBOOK E751, LIFEBOOK S751, LIFEBOOK S781, LIFEBOOK S761, LIFEBOOK S760, LIFEBOOK E781, LIFEBOOK S710 |
Optional Battery Packs
Product Type | Models |
---|---|
Battery Pack | FPCBP351BK, FPCBP325BP, FPCBP387BP |
Contact:http://www.fujitsu.com/hk/support/products/computing/pc/ap/service/warranty-local.html
APAC
Sales Period | Series | Models |
---|---|---|
2012 Models | LIFEBOOK E752 | FPC03490DK |
LIFEBOOK P772 | FPC02430DK | |
LIFEBOOK P702 | FPC02427DK | |
LIFEBOOK S792 | FPC04684DK | |
LIFEBOOK SH772 | FPC04655DK | |
LIFEBOOK SH792 | FPC04689DK |
*Within the models which were sold in China, only SH772 is the target model
The below series, which have had their battery packs replaced during repair, or that use optional battery packs purchased separately, may also be subject.
LIFEBOOK E752, LIFEBOOK S792, , CELSIUS H730, LIFEBOOK P772, LIFEBOOK P701, LIFEBOOK P771, LIFEBOOK P702, LIFEBOOK P770, LIFEBOOK P8110, LIFEBOOK T580, LIFEBOOK S752, , LIFEBBOK PH701, LIFEBOOK PH702, LIFEBOOK S710, LIFEBOOK SH572, LIFEBOOK SH762, LIFEBOOK SH771, LIFEBOOK SH772, LIFEBOOK SH792, LIFEBOOK TH550, LIFEBOOK S762 |
Optional Battery Packs
Product Type | Models |
---|---|
Battery Pack | FPCBP325D, FPCBP325U, FPCBP325, FPCBP333, FPCBP354DK |
Contact:http://www.fujitsu.com/hk/support/products/2015-battery-recall.html