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End User Services Success Stories

Our solutions are transforming the operations of business around the world

Visit our Customer Success Stories micrositeOpen a new window to discover how we're helping organizations around the world to mobilize their workplaces.

Here are just three examples from across different industries:

A leading airline

For this leading airline in Asia-Pacific, we deployed iPads to pilots and cabin crew, replacing the need for paper-based flight plans and manuals. Fujitsu ensures seamless access to enterprise data and apps, along with a fully managed service that takes care of 5,500 devices, including support for Bring Your Own Device.

A large government organization

We delivered the first large-scale fully virtualized desktop shared service in the UK government, supporting over 30,000 users.

A leading retail bank

We helped this leading retail bank transform the way its workforce operates by virtualizing service delivery for over 50,000 users – enabling home working and hot-desking for building consolidation and increased staff productivity.

Customer voices

KLM Royal Dutch Airlines, Werner Soeteman, Manager Operations Office Automation

Fujitsu differentiates from other vendors by their can do- and fix first than talk mentality. Fujitsu understands our company business and our service objectives to our IT customers. Their employees are truly dedicated to their job and act as being part of the team. Fujitsu is a reliable and a lasting partner for KLM.

Swedbank, Mats Moberg, Head of IT Business Suppor

Our most important objective is for the user to continue working and providing service to our customers as quickly as possible. Fujitsu understands this and has come up with ideas and suggestions on how we in the long term can avoid the same problem appearing again. This way Fujitsu helps Swedbank to deliver better service to our customers.

We are pleased with our relationship with Fujitsu – we definitely are partners. We know each other well and because of this can challenge each other to continuously become better. There is a great trust and openness between us, which makes it much easier to collaborate.

Electrolux, Marcus Claesson, CTO and Head of IT Operations

Fujitsu were open to discuss the right kind of contract to ensure suitable behaviors were built in from the beginning – which ultimately means we save money and have a more satisfied end user while Fujitsu has resources that can drive continuous improvement in various areas or take on additional services. Everyone is winning in this model.

Fujitsu differentiates from other vendors, because of how the service desk is positioned and because of the methodology applied. People who work there know that, and are empowered to suggest ideas for improvements that can be brought to the customer – that resonates with us very well. The ultimate target is to deliver a high quality service to our business – we have an open dialogue and we define steps and measures to ensure we get to where we want to be.