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Fujitsu Raises the Bar for IT Services Excellence in the Caribbean



Port-of-Spain, Trinidad, February 16, 2011

Fujitsu today announced that it now has a team of certified Lead Auditors and Risk Assessors who can implement and audit against International Standards ISO 9001:2000 Quality Management System, ISO 14001 Environmental Management and ISO 27001 Information Security and OHSAS 18001: 2007 – Occupational Health and Safety. These competencies will help to address a growing need in the Caribbean for access to certified Quality Management Service Providers who can help governments and private sector organizations institute a strong quality adherence culture to meet global standards for compliance, through the implementation and maintenance of an effective and efficient set of documented business processes and quality management systems. The Lead Auditor and Risk Assessment certification training was delivered by Fujitsu’s Governance and Compliance partner Smart-ISO.

"Having a team of industry certified Lead Auditors and Risk Assessors is a terrific milestone for both Fujitsu Caribbean and our customers. This initiative is consistent with our stated goal of continuing to utilize best practice in delivering IT and business solutions to our clients. Fujitsu Caribbean’s customers will now directly benefit from this achievement through a greater employment of best practice and a rigorous risk assessment methodology in implementing solutions. We can now bring the benefits of good governance and compliant solutions to our customers ensuring that they can meet the challenges of an increasingly competitive global environment”, said Frances Correia, EVP – Government Business of Fujitsu Caribbean.

“These certifications continue to prove that Fujitsu Caribbean is committed to international quality management standards and best practices in the delivery of our IT Solutions and Managed Services. Our long-term strategy of investing in our staff and in our quality and service management systems is paying off in terms of increased customer satisfaction levels and our ability to operate within complex customer environments”, said Mervyn Eyre, President and CEO of Fujitsu Caribbean.

“Fujitsu continues to demonstrate that it is committed to providing first world solutions to its customers - these recent certifications are yet another tangible step in that direction. Customers will now see the benefits of this initiative through the use of these disciplines in the management of existing systems and in the implementation of new systems - both of which will be positively impacted by the use of international best practice in quality, information security and risk management”, added Mukesh Sookhoo, Managing Director, Smart-ISO Caribbean.

ISO 9001:2000 standard specifies Quality Management System (QMS) benchmarks focused on an organization's ability to meet and improve upon customer satisfaction and quality requirements. Fujitsu Caribbean has a programme of Quality Management that emphasizes continual improvement, teamwork and achievement of customer satisfaction. Its team of Lead Auditors and Risk Assessors will now be responsible for ensuring continual performance improvement in their tools and processes to consistently raise the bar in customer service quality and satisfaction on a regular, quantifiable, and demonstrable basis for Fujitsu Caribbean and its regional customer base.

About ISO

ISO 9001:2000 is the international standard for quality management systems released by the ISO. ISO 9001 promotes the adoption of a process approach in the development, implementation and improvement of a quality management system. Both standards emphasize the achievement of customer satisfaction by meeting customer requirements, and the continuous improvement of design, production, resource management and other business processes. ISO 14001 is an international standard for environmental management put forth by ISO. Certification is granted to organizations that establish systems to continuously reduce the environmental impact of their operations.

About Fujitsu

Fujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011.
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About Fujitsu Caribbean

Fujitsu Caribbean is a wholly owned subsidiary of the US$47-billion Fujitsu Group and a part of Fujitsu America Inc. Fujitsu integrates the core expertise of our skilled resources and Business Partners to deliver IT Infrastructure Solutions and Managed Services that continuously evolve to respond to our customer’s complex business and technology issues. Focused on the Financial Services, Telecommunications and Government sectors we simplify IT for our customers and build more value into their IT investments. Fujitsu is the world’s third largest IT Services Company and has been operating in the Caribbean for over 50 years. Managed by a regional executive team, we have offices in Jamaica, Barbados and Trinidad; including business agents in the Bahamas, St. Vincent, Haiti, Anguilla, Antigua, Dominican Republic and Grenada, to serve the entire region. Fujitsu has delivered and currently supports mission critical ICT solutions and networks across the English-speaking islands of the Caribbean. For more information on Fujitsu Caribbean, visit .

About Smart-ISO

Smart-ISO is reliable online Governance and Compliance Solutions designed to help organizations across the globe reach – and exceed – the highest benchmarks of industry compliance. It offers unique, cost-effective, fully integrated solutions – making it easy for companies of all sizes and across all industries to better manage their organizations and at the same time meet the requirements for compliance and certification a number of different international standards. Smart-ISO provides the platform for the quick and successful implementation of the required standards and best practice while providing a foundation for sustainable growth. It is flexible enough to adapt local standards (STOW - Energy sector standard) but yet rigid enough to maintain the stringent requirements of the international organizations that drives the development of standards globally.

Press Contact

Sandra Jones, 
Vice President, Marketing & Communications

Phone: Phone: +1-876-926-7567
Fax: +1-876-935-6333
E-mail: E-mail:
Company:Fujitsu Caribbean, Central America and Mexico

Fujitsu, the Fujitsu logo, and “shaping tomorrow with you” are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. FLASHWAVE is a registered trademark of Fujitsu Network Communications Inc. (USA). IBM is a registered trademark of IBM Corporation in the United States, other countries, or both. All other trademarks and product names are the property of their respective owners.


Date: 16 February, 2011
City: Port-of-Spain, Trinidad
Company: Fujitsu,