Fujitsu is proactive and responsive in managing our service environment – I can’t remember the last incident that landed on my desk.

Edward Portolese, CIO, Howmet
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Transformation through ServiceNow automation


Howmet is transforming the future of flying and driving with high-performance engineered solutions paired with advanced manufacturing expertise. It makes quieter, more fuel-efficient engines for airplanes and gas turbines as well as market-leading aluminum wheels, which help trucks save fuel and reduce maintenance. The company’s products stay connected and secure with its proprietary, high-tech fastening systems.


To overhaul Howmet’s service desk operations and find the right software platform, and the best managed service provider.


  • Deployed ServiceNow to support 12,000+ users
  • Fujitsu managed the environment and global service desk

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