Financial Services
Driving digital transformation in financial services
Fujitsu’s financial services focussed technology and solutions are driving a trusted future in financial services
More than in any other sector, trust is fundamental to the success of Financial Services businesses. It always has been and always will be. You are responsible for your customers’ financial wellbeing, so it’s up to you to match your commercial objectives with their needs and those of society.
In fact, research shows that just over a third of consumers trust financial services businesses*. That’s up on a few years ago, but clearly, there’s more work to be done. Fujitsu’s research shows that 92% of business leaders understand that they must focus on providing real value to society.
The need for trust has increased as the world has become more uncertain. When none of us know what’s coming next, we need reassurance that businesses in financial services sector can adapt to our needs at speed and with creativity while remaining secure and solid.
Everything has changed. And that demands a rethink of how we live, work, and interact with each other.
At Fujitsu, we take a human-centric approach to digital transformation in financial services that puts people at the heart of everything we do.
The sector must reimagine a new future built around the urgent and evolving needs of its customers. When the future is uncertain, you need to be certain that you will be supported.
Improve your customer experience
Ensure that you’re a trusted and easily accessible source of the financial services and products your customers need in their daily lives.
Embrace digital channels and mobile while also making your branches a source of human support when they need and want it.
Deepen your employee engagement
Digital workforce transformation is important - to attract, retain, and empower talent within a truly agile culture.
After all, your people are your brand’s promise, enabling them to better engage with customers will help further gain their trust.
Accelerate your digital ambition
Digital innovation is key to keeping ahead of both customer and employee demands.
Its provides the secure tools they need to make life easier, more efficient, productive and enjoyable.
No going back?
The UK’s irreversible work / life shift in the Financial Services sector.
In early 2021 Fujitsu explored the UK’s work / life shift; in a quantitative research study we set out to explore perceptions of life and work post-COVID-19. We interviewed 250 C-Level executives and 1,000 workers in office based organisations employing >1,000 people. In this version of the report we explore the Financial Services responses and the findings reveal there’s no going back.
- No going back? report [PDF, 4.5MB]
Global Financial Services Industry Trends
Today, digital transformation is critical to business success, and through the introduction of new digitalization technologies and processes, the financial services industry is firmly at the forefront of innovation. To help illuminate the way forward, Fujitsu, in partnership with independent research and advisory firm DataDriven, surveyed 168 financial services, banking and insurance ICT leaders as part of a wider survey of 600 global industry leaders.
In our report - Digital Transformation Trends in the Global Financial Services Industry, ICT leaders reveal their thoughts on digital transformation - where they are focusing their strategy, the challenges they expect to encounter, their future transformation plans and the rewards they expect to achieve.
Key DX trends in Financial Services
Say cybersecurity is their no.1 challenge
Say DX will help drive a purpose driven and sustanable business
Say they will invest in AI for fraud detection
Say data is king and key to DX
Fujitsu: A trusted, experienced financial technology solutions partner
When you work with Fujitsu as a partner, you benefit from a broad ecosystem which is not just focused on financial technologies – though they are central to what we do. You have a partner focused on helping you become the very best version of your business both now and in a trusted future. We understand the importance of digital transformation in the financial services sector and work with you to enable success, every step of the way.
Find out more about our philosophy, perspective, and approach.
Technology and the New Banking Customer research report
Uncover what is really important to banking consumers when it comes to digital services.
Breaking down global RegTech barriers
Enabling the Financial Services ecosystem to deliver trusted solutions.
Webcast: Why should you become a "Purpose-led" organization?
Online banking and insurance services gained pace during the pandemic. While banks built "open banking" ecosystems and insurers improved customer experiences, e-commerce today has integrated most customer engagements. We show how a new focus on consumer experience and workstyle helps build financial ecosystems aligned to future market needs.
Purpose-driven partnerships
Enabling your people, your customers, and your entire business with the right technologies, applications, and systems is a collective endeavor. That’s why we’ve built a global ecosystem of leading technology vendors and other organizations to help you leverage the power of digital to drive your purpose and build trust.
We connect the right services and financial technologies together to shape your unique ecosystem so it’s aligned with your business objectives and and capable of adapting to new needs as they develop.
Case studies
I-Global Intelligence for digital Leaders program
Pandemic-accelerated transformation in the financial sector
Fintechs sense a new appetite for collaboration across financial services
How disruption is accelerating co-creation across financial ecosystems
Fujitsu Blog: Latest insights from our Financial Services Solutions experts
How Fujitsu’s Digital Sandbox Accelerator is helping inject sustainability into the financial services sector
The climate crisis demands rapid transformation through innovation, a difficult task for most banks to achieve. But Fujitsu’s Digital Sandbox Accelerator is providing these institutions with a path to rapid innovation that circumvents their usual internal latency.
Top Predictions for the Insurance Industry in 2022
It’s been almost two years since the first outbreak of COVID-19 in Wuhan. Insurance organisations could never have predicted the rippling impact it would have, but as the industry recovers and as we propel into 2022, digital adoption is no longer an option but a forgone conclusion.
Whose Bias is it Anyway?
This International Women’s Day I am sharing my love for finding I am wrong. Embracing wrongness means two important things – that you had the courage to form a point of view in the first place and that you are open to changing your mind.
Contact us
Learn more about how we can help you to execute your digital transformation in the financial services sector and find answers to your questions
Thank you.
Discover more about digital transformation in financial services at Fujitsu
Customer Experience
Transforming your Customer Experience
Employee Engagement
Employee engagement in financial services is the secret to success
Digital ambition
Realise your digital goals with the right financial services digital strategy
