Financial Services
Are your financial services IT solutions agile enough to elevate your customer experience?
The financial services industry is experiencing digital disruption. The introduction of new digital financial technology is changing how banking and insurance customers access services. Today, there’s a new generation of digital natives who have very different expectations of their banking and insurance customer experience.
Banks and insurers are now in competition with new non-bank start-up technology firms offering highly agile FinTech, InsurTech, and RegTech solutions. With their lab and incubator capabilities and facilities they’re able to leverage flexible development approaches, allow early exposure to new concepts and technologies, and push digital customer experience boundaries.
Free from traditional legacy systems and constraints, and often operating in a less regulated environment, they have the ability to develop and deploy new connected financial solutions at speed. It’s this agility, combined with their collective focus and willingness to experiment, that’s enabling them to increase their market share. The question is - Is your financial services business agile enough to compete?
News & Trends
5 areas of focus when adopting AI in your organization
Artificial intelligence has the potential to revolutionize financial services. According to the MIT Sloan and Boston Consulting Group’s 2019 Global Executive Study and Research Report, 90% of respondents agree that AI represents a business opportunity for their companies.
Global Financial Services Report - from demanding to discerning: Technology and the new banking customer
Fujitsu’s most recent research into the Financial Service and Insurance sector has uncovered what is really important to consumers when it comes to digital services. And some of the results are quite surprising.
BBVA Bank Selects Fujitsu’s Quantum-Inspired Digital Annealer to Explore Customers’ Investment Portfolios
BBVA, one of Spain’s largest financial institutions, has undertaken a proof of concept with Fujitsu’s Digital Annealer to explore new ways of optimizing investment portfolios
Agile financial services – harnessing the power of collaboration
In today’s digital age, banks and insurers need the agility to be present whenever and wherever their customers need access to financial services. The very essence of agility is centered on pace, productivity, innovation, and flexibility - all of which are now key goals for the vast majority of traditional financial services providers.
The term agile isn’t new to banks and insurers, however, they’re all at different stages in their leap to agility, with each organization achieving different levels of return. Those achieving the greatest return are the financial service providers who work in collaboration with experienced technology partners.
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