Are your financial services IT solutions agile enough to elevate your customer experience?

The financial services industry is experiencing digital disruption. The introduction of new digital financial technology is changing how banking and insurance customers access services. Today, there’s a new generation of digital natives who have very different expectations of their banking and insurance customer experience.

Banks and insurers are now in competition with new non-bank start-up technology firms offering highly agile FinTech, InsurTech, and RegTech solutions. With their lab and incubator capabilities and facilities they’re able to leverage flexible development approaches, allow early exposure to new concepts and technologies, and push digital customer experience boundaries.

Free from traditional legacy systems and constraints, and often operating in a less regulated environment, they have the ability to develop and deploy new connected financial solutions at speed. It’s this agility, combined with their collective focus and willingness to experiment, that’s enabling them to increase their market share. The question is - Is your financial services business agile enough to compete?

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52% of global banking executives advise product agility as a top strategic priority
65% of financial service executives state that collaboration is vital to their success

Agile financial services – harnessing the power of collaboration

In today’s digital age, banks and insurers need the agility to be present whenever and wherever their customers need access to financial services. The very essence of agility is centered on pace, productivity, innovation, and flexibility - all of which are now key goals for the vast majority of traditional financial services providers.

The term agile isn’t new to banks and insurers, however, they’re all at different stages in their leap to agility, with each organization achieving different levels of return. Those achieving the greatest return are the financial service providers who work in collaboration with experienced technology partners.

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What if you could be Always Optimal?

The future is uncertain. That much we know. What really matters in Financial Services is being better at predicting the future, preparing for it, being better placed to profit from it, and, of course, mitigating its risks. There are no magical crystal balls, but we do have digital technology to help us be Always Optimal. You can gain a critical edge in a rapidly changing and challenging environment if you can process more combinations of possible outcomes and futures faster than your competitors.

Fujitsu Quantum-Inspired Optimization Services delivers the power to focus on optimization in any area of your business by enabling you to transform the way you deal with combinatorial optimization challenges. It’s a power you can focus on the way you work across your organization and how you engage with your markets.

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Transforming the Future of Financial Services with Multi-Cloud

With the rate at which financial disruptors and new technologies are entering the market, it’s easy to be blind sighted by innovation. You may think you have to replace your legacy systems with the next ‘big thing’ in order to match this momentum, but the truth is, starting from scratch may not be the most viable and logical approach when you’re constrained by limited finances and resources.

Instead, the best way to assert your business as a contender among the disruption is to find a balance between on-premise and new technologies. This means building a Multi-Cloud enabled Hybrid IT ecosystem that extracts greater value from your existing applications and gives you the flexibility to develop your digital services.

Elevating your digital maturity is complex. That’s why we believe in partnering with you to co-create a Multi-Cloud solution; one that taps into a more agile and innovative way of working.

Interested in finding out more? Visit our Microsite to discover how we can transform the future of your business by co-creating a Multi-Cloud enabled Hybrid IT strategy that focuses on improving operational efficiency and customer satisfaction.

Why choose Fujitsu digital finance technology, services and solutions?

Collaboration with the right financial technology partner can create a more powerful digital transformation program. At Fujitsu, we have worked with financial services customers for over 40 years. Our co-creation program has developed out of the decades of experience we have had working with organizations in Japan and around the globe. We work in close partnership with banks and insurers worldwide, exchanging perspectives, ideas, and information in a highly focused and innovative manner to deliver agile financial services - a whole new way of working for banking and insurance.

Video: Business Automation is the ongoing major task for Businesses - but why is it so important for Banks and Insurance companies today?

In this interview at Fujitsu Forum 2019, Wilhelm Petersmann, our Head of FS, Fujitsu Central & Eastern Europe, talks about how business automation is transforming financial services worldwide and how it‘s best conducted.

How to deliver better customer experience through co-creation?


Accelerate your digital transformation

At Fujitsu we have a strong commitment to collaboration with our customers. Digital co-creation means blending customers’ business expertise with digital technology and creating new value with ecosystem partners and customers to achieve truly transformational outcomes with our unique Fujitsu HXD approach.

The Digital Transformation Workshop

Work with us in our Digital Transformation Centers using Human Centric Experience Design to address your digital transformation challenges. Your best people and our technology experts work together to spark new ideas about how you can speed your digital transformation journey. View the infographic to see how this works.

Accelerate innovation with Fujitsu Co-Creation workshops

The best solutions arise through co-creation. Fujitsu has special workshops in which experts, together with customers, search for technological solutions to specific challenges based on a proven methodology.

Intelligent Automation of Financial Services

RPA-driven business transformation

Challenged by disruption and under ever-growing pressure to adapt to persistent changes in customer and regulatory demands, financial services firms are enthusiastically embracing Robotic Process Automation (RPA).

Releasing people from repetitive manual tasks is just the beginning. Today’s second wave of automation is driving double digit growth in operational cost savings, simplifying complex financial workflows, removing low-value work from colleagues, allowing for re-skilling and fast-tracking new customer experiences.

But if you’ve automated the ‘easy’ processes and are unsure of where to go next, you’re not alone. Most businesses are struggling to scale Robotic Process Automation (RPA): limited by isolated initiatives, drawn-out process improvement projects and robot management and security challenges.

Interested in finding out more? Visit our Microsite to discover how we are industrializing RPA to fast track operational efficiencies and drive organization-wide digital transformation.

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