What future for UX/UI jobs: interview with Chat GPT


Many of us have been wondering for some months now how far Chat GPT and other AI will go. At Fujitsu, we also asked ourselves in our Experience Studio if our business around design and conception was destined to disappear. We thought who better to answer these questions than Chat GPT, so we interviewed him! And at the risk of spoiling the content of the article, we were reassured to see that we would not be replaced but that we had found a solid ally to accelerate the creation process while optimizing it to the maximum to create high value-added products. Enough talk, let's move on to our interview with Chat GPT!

What future for UX/UI jobs: interview with Chat GPT

Laura Mathieu, Head of Experience Studio at Fujitsu:

You can imagine that many people are worried about their future because of you. In the Fujitsu’s Experience Studio, we're wondering what our job around design and creation will look like. So let's get straight to the point, are you aiming to replace our UX researcher, UX designer or UI designer jobs?

Chat GPT, Artificial Intelligence by OpenAI:

As an AI, I am not intended to replace UX research, UX design or UI design. On the contrary, I am designed to work in collaboration with humans and assist them in their tasks, saving them time and improving their efficiency. My goal is to complement the work of user experience professionals, not to replace them.

However, I am not able to completely replace your work, as design requires creative skills, contextual knowledge and a deep understanding of user needs.

By working together, we can create more effective and satisfying user experiences for users.



Laura Mathieu, Head of Experience Studio at Fujitsu:

We can consider you as a new colleague ready to help us?

Chat GPT, Artificial Intelligence by Open AI:

Yes, of course! And here are some examples of how I could help you:

1. Trend analysis: I can use textual data analysis to help you understand UI design trends by examining data sets such as product reviews, user comments, forum discussions and blog posts.

2. Content generation: although I am more specialized in text generation, I can also be used to generate UI elements, such as page headers, button labels, section titles, etc.

3. Usability testing: I can be used to provide conversation scripts for online usability testing, where users interact with GPT Chat rather than a traditional user interface.

4. Documentation support: as a language model, I am able to write user support documents to explain how the user interface works and how to use it.



Laura Mathieu, Head of Experience Studio at Fujitsu:

And what should we think of your colleagues Mid-Journey, Adobe firefly or DALL-E regarding the profession of UI designer?

Chat GPT, Artificial Intelligence by Open AI:

Mid-journey, like any other AI tool, cannot completely replace a UI designer. However, it too can be used as an assistant.

However, a UI designer is still needed to create mock-ups and designs, and to bring a personal touch to the user interface. AI cannot replace the personal touch, creativity and human thought in designing a user-friendly and attractive user interface. It is not only about the visual aspect, but also about the user experience, which is a combination of emotional, cognitive and behavioural elements.



Laura Mathieu, Head of Experience Studio at Fujitsu:

Do you have any limitations to support us in our businesses?

GPT Chat, Artificial Intelligence by Open AI:

Even though AI is capable of performing certain repetitive tasks, such as content generation or data classification, I cannot handle tasks such as ideation workshops or 1-to-1 user interviews, which are a valuable source of data when creating a solution.

Ideation workshops, for example, require human interaction to stimulate creativity and the exchange of ideas between participants. Similarly, interviews with users require empathy and active listening by the designer to understand their needs and motivations.



Conclusion:

I am relieved, at least for the moment. I've always thought that what makes a good UX or UI designer is their ability to be human. Qualities such as listening, empathy but also and above all creativity, which a robot does not currently offer.

However, it is undeniable that other qualities that we will have to demonstrate are adaptability and resilience in order to be able to evolve as quickly as these technologies in order to take advantage of them and not let ourselves be overtaken.

We have jumped on the train, and we are ready to take up the challenge!



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