New Fujitsu Portal Creates Real-time as-a-Service Neural Center for Customers

Munich, September 13, 2023

Fujitsu today announces its new uSCALE Customer Success Portal, offering customers an unparalleled experience in seamlessly handling, analyzing and optimizing infrastructures. The new portal allows customers to have visibility on system consumption data, order tracking, capacity management and forecast insights to fully utilize consumption-based, as-a-service resources. This fosters transparent cost structures, delivers effective expense monitoring and safeguards against unexpected cost escalations.

For enterprise users moving to cloud-based and managed infrastructure, retaining control over systems is a key priority. Although the apparent keen pricing of public cloud services attracts users, concerns remain around privacy, security and governance. Enterprises also know that cloud-based services can lead to unpredictable expenses without strict management. Consequently, many enterprises are exploring alternatives where these risks can be more readily managed – especially on-premises, as-a-service consumption-based solutions.

Fujitsu’s uSCALE Customer Success Portal provides direct access to all relevant information about their uSCALE Service - cost, capacity and consumption across their data centers. This means better control and prediction of expenses and performance, with flexible scaling options to adapt to varying demands. The centralized portal provides the data organizations need to make faster and smarter IT decisions, visibility over your uSCALE-related expenses with on-demand access to billing and invoicing details and direct link to the dedicated Customer Success Manager.

The customer experience is enhanced substantially as all key information is just a click away, unnecessary costs minimized, and efficiency increased. Enterprises gain a clear picture of organizational IT infrastructures and workloads. This assists in agile decision-making, with organizations empowered to adapt swiftly to market shifts, technological advances, and potential operational risks.

Pricing and availability

The Fujitsu uSCALE Customer Success Portal is now available free to Fujitsu uSCALE customers in UK, Finland, Denmark, Sweden, Spain, Portugal, France, Netherlands, Belgium, Luxemburg, Germany, Austria, and Switzerland.

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About Fujitsu

Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$28 billion) for the fiscal year ended March 31, 2023 and remains the top digital services company in Japan by market share. Find out more:

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Date: September 13, 2023
City: Munich