Fujitsu Expands European DX Consultancy Capabilities

News facts:
  • Fujitsu’s first two Near Response Centers (NRCs) open in Spain and Estonia
  • NRCs provide business-level advice and consultancy for Fujitsu’s customers operating in Europe
  • They meet the current market’s demand for easily accessible, highly skilled people who understand local market and customer dynamics.

London, April 13, 2023

Fujitsu today announces the expansion and acceleration of its digital transformation (DX) consultancy capabilities with the opening of its first two Near Response Centers (NRCs) for the European market – located in Spain and Estonia. Fujitsu’s new NRCs will complement its existing outsourcing capabilities with rapid-access to highly skilled consultants focused on delivering solutions to customers’ business challenges and supporting digital transformation.

After several decades of rapid growth, the global IT outsourcing market is expected to reach $587 billion by the end of 2027. In addition, a trend towards locating more specialized outsourced services closer to key markets has been accelerated by recent socio-economic factors, such as the Covid pandemic, supply chain bottlenecks and conflict in Ukraine.

To address this specific need, Fujitsu’s NRCs provide business-level advice and consultancy – targeting customers operating in Europe who are seeking rapid access to highly skilled and agile teams to support their digital transformation projects. With a more specialized touch and strong regional cultural understanding, Fujitsu’s NRCs meet the current market’s demand for highly-skilled people who are closely in touch with local market dynamics. These resources are trained to handle complex projects with enough flexibility to act quickly, bringing greater competitiveness to our customers.

Jean-Marc Chammas, Vice President Fujitsu Europe, Head of Delivery, says: “Fujitsu’s new NRCs add important complementary capabilities to our outsourcing offer. Some customers are now seeking more specialized business skills available closer to their key markets, offices and people. The new Fujitsu NRCs provide that new layer, with people who can speak business and IT in convenient, nearby locations.”

For example, Fujitsu’s Estonian NRC in Tallinn specializes in digital workplace and Managed Infrastructure Services. In Spain, the NRC in Seville focuses on hybrid IT Services, multi-cloud and business and application services, including cybersecurity. NRCs have 100+ team members initially. Fujitsu says it envisages opening more NRCs across Europe, driven by customers’ needs.

Xavier Michallet, Head of Data, Infrastructure, Network and Security at Fujitsu’s NRC customer Soitec, a designer and manufacturer of innovative semiconductor materials, comments: "Fujitsu's NRC-Spain team has efficiently supported us in a project to manage our IT infrastructure, helping us to reduce the ancillary workload so that we can focus on our core business."

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Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.6 trillion yen (US$32 billion) for the fiscal year ended March 31, 2022, and remains the top digital services company in Japan by market share. Find out more:

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Date: April 13, 2023
City: London