Fujitsu has Unprecedented Three Digital Case Studies Selected as Outstanding by ISG

News facts:
  • Fujitsu selected to have three case studies simultaneously named as outstanding by ISG
  • Prestigious nomination recognizes unique and innovative digital transformation solutions for their significant positive impact on customers’ businesses
  • Solutions make innovative use of artificial intelligence to enhance a manufacturing QA process and accelerate insurance claims, in addition to the deployment of blockchain to create a groundbreaking rice trading platform

Munich, July 13, 2021

Fujitsu today announces that three of its digital case studies have been recognized as outstanding by global technology research and advisory firm Information Services Group (ISG) as part of the firm’s 2021 Digital Case Study Awards. The Fujitsu customer case studies include a deployment of artificial intelligence to transform claim processing after automobile accidents, the creation of a blockchain-enabled global rice trading platform, and the roll-out of an automated quality assurance process for the manufacture of complex aerospace parts.

The ISG Digital Case Study Awards evaluate the objectives, solutions and outcomes achieved through digital transformation projects. Technology and service providers worldwide submit case studies, which are independently validated by the enterprise client and reviewed by an expert ISG digital research review committee. Selections are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client’s business and the uniqueness of the provider’s solution.

Sanjeev Kamboj, Head of Enterprise Transformation, Cloud, Data, DX and Multi-Cloud Evangelist at Fujitsu comments: “At Fujitsu, our purpose is clear. It’s about making the world more sustainable and building trust in society through innovation. By collaborating closely with our customers, can solve their problems, whether that’s simplifying and streamlining the global rice trade, improving the processing of accident claims, or enhancing quality control in manufacturing. Our aim is always to deliver the combination of advanced technologies that most benefits our customers. The results are clear – we’ve improved efficiency, streamlined processes, and have enabled valued employees to focus on doing what they do best. To be recognized by ISG for the work we have done is truly exceptional.”

Three Outstanding Case Studies – Manufacturing, Insurance, Commodities Trading
Fujitsu worked with Aioi Nissay Dowa, a pioneer in telematics-based automobile insurance, to develop an intelligent claims service system that accelerates the settlement of accident claims by approximately 50%. Rather than relying on subjective accounts of road traffic accidents, often based on the driver’s recall, the solution developed by Fujitsu can objectively record critical information about an incident. AI-based image recognition technology accurately identifies elements such as pedestrians, white lines or traffic markings and the color of traffic lights, while Fujitsu’s unique high precision 3D position estimation technology accurately records vehicle position and the speed of the vehicles involved in an accident.

The second stand-out Fujitsu case study relates to a project undertaken with leading aerospace manufacturer GKN Aerospace to automate defect-recognition in manufacturing complex carbon composite parts. Many of these parts are intended for aircraft structures and consequently require the highest possible level of quality control. Previously, inspecting each part could take up to several hours and required highly skilled operators. Fujitsu implemented an augmented defect recognition (ADR) solution that takes minutes rather than hours to check each part, enhancing operators' capabilities. The solution involves using a combination of pulse-echo data and through-transmission data. Fujitsu’s AI models were trained to locate and characterize discrete and non-discrete defects directly from raw ultrasound data. GKN Aerospace expects the new AI platform to speed up throughput times by up to 50%, meaning it can produce more components within the same period, and operators' productivity is increased. It also lays the foundation for greater manufacturing insights and more intelligent decision-making.

The unprecedented third simultaneously nominated case study saw Fujitsu transform the Rice Exchange – the first digital platform designed to buy and sell rice using blockchain. The rice market, the world’s largest agricultural commodity market, is plagued by inefficiencies. The Fujitsu-designed and deployed marketplace features an integrated supply chain solution using blockchain to offer security, transparency, efficiency, traceability to the rice market. The use of a private permissioned blockchain removes frictions and delays in the supply chain, ensuring security and transparency in international rice trades by allowing all stakeholders to see the same verifiable data in real-time. Currently, more than 300 organizations use the marketplace. Trade costs have been reduced by more than 20%, and 90% of trades are completed in less than six minutes, compared to the multiple weeks that transactions previously took to complete.

“The events of the past year have accelerated the adoption of digital technologies and business models,” said Paul Reynolds, ISG partner and chief research officer. “Enhancing customer and user experience was the most prevalent objective across the enterprise-provider projects we examined, and the transformational role providers are playing was evidenced by the many innovative and impactful solutions they delivered.”


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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 126,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.6 trillion yen (US$34 billion) for the fiscal year ended March 31, 2021. For more information, please see

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Date: July 13, 2021
City: Munich