We drive the direction of continuous improvement; we create the roadmap. Fujitsu’s role is to help us get there. It manages the risks and delivers our ambition. Fujitsu is the main reason we can deliver these projects so successfully.

Steve White, Product Manager, Flood Warning System External Digital Services, Environment Agency
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Environment Agency

Customised phrasing transforms flood warnings


The Environment Agency (EA) is a non-departmental public body, established in 1995 and sponsored by the United Kingdom government’s Department for Environment, Food and Rural Affairs (DEFRA). It is responsible for protecting and enhancing the environment in England, and works alongside Natural Resources Wales.


The Environment Agency is responsible for identifying flood threats across England and communicating these risks to the public. With machine learning creating advances in text-to-speech services, it wanted to ensure its Flood Warning System was more accurate, more reliable, and more cost-effective.


Fujitsu worked with the Environment Agency to seamlessly integrate Amazon Polly with the Flood Warning System, to provide a highly resilient solution with sophisticated language support in both English and Welsh, and customised local dictionaries for regional place names.


  • Produces accurate pronunciation in English and Welsh, with eight regional accents
  • Allows the EA to customise local phrases and place names
  • Supports continuous service improvement, as the Amazon Polly neural network technology evolves and improves
  • Reduces annual licensing costs from £40,000 to £1,000

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