Fujitsu have got a great pedigree, they’ve got a great reputation – all that experience and all that know how will help us provide the right services to our customers.

Gary Edwards, Group Chief Information Officer, Lowell
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Lowell

Standardising and industrialising a complex IT estate

Customer

Lowell is one of Europe’s largest credit management companies and has a mission to make credit work better for all.

Challenge

After a history of mergers and acquisitions, Lowell was left with a patchwork of IT capability over 9 different countries, which did not support plans for further growth and better customer service

Solution

  • Fujitsu Service Desk
  • Fujitsu AI-based Social Command Center service automation
  • Fujitsu Hybrid IT and multi-cloud orchestration
  • Fujitsu Network & Applications support

Outcomes

  • A transformed operating model across 9 European countries
  • A rationalized application service to drive down cost to serve
  • Managed security services help Lowell comply with stringent financial services audit and compliance requirements
  • AI and machine learning for greater customer insight and flexibility

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