Application Management

Application Management

Simplify your business processes using Fujitsu SAP Services

In the digital age, application landscapes are subject to extraordinary stress. On the one hand, they must support daily business operations reliably and efficiently, and on the other, they must be designed to support new business models and allow the optimal transformation of business processes.

For many businesses this presents a challenge - have you worked out how to resolve this dilemma? Join us at Fujitsu, and together we can find the solution.

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Fujitsu SAP Consulting and Application Management

Whether you’re looking to enrich your user experience or increase your agility to quickly leverage new business opportunities, Fujitsu SAP Consulting and Application Management capabilities can unleash the full potential of your SAP application landscape and help you to gear up for the digital age.

  • Fujitsu SAP Consulting & System Integration lets you focus on your strengths. By working closely with our experts, you can identify your most beneficial SAP modules and develop strategies to make them even more effective in the future.
  • Fujitsu Transformational Application Managed Services bridge the gap between today and tomorrow. Our lifecycle solution offers bimodal management for your application landscape. Ongoing operations are constantly optimized, and further innovation of your application landscape can take place at the same time. With our SAP industry templates and drastically reduced implementation work, we simplify the realization of innovation within your application landscape.

Working with Fujitsu you can shape your digital future, we can help you to:

  • Glide smoothly and seamlessly into the digital era.
  • Focus on the most crucial SAP modules and boost their effectiveness.
  • Fully utilize the savings potential in your application landscape.
  • Increase the flexibility and agility of your application landscape.
  • Increase your agility to better support strategic and organizational change with speed and efficiency.
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Fujitsu Operations Management - Simplifying Operations.

We should not fool ourselves - modernizing and transforming software landscapes is not a simple matter that can somehow be done ‘on the side’. You will need to utilize all of your strengths to realise your digital goals both now and into the future.

At Fujitsu, we can help you to simplify your operations. We can ensure smooth SAP operations that deliver on-demand services, while at the same time reducing TCO to free up investment for innovation. SAP Simplify can support your digital transformation projects well into the future.

If you’re wondering how our SAP service implementation could benefit your organization - just ask. We have solutions for several use cases:

  • Our SAP services deliver the agility you need to make the transition to the future.
  • We’re a leader when it comes to provisioning standardized SAP services. With SAP Operations Management you can entrust us with responsibility for these services. If you opt for Fujitsu Cloud Services for SAP Solutions, we also take care of the resources for you.
  • PRIMEFLEX for SAP Landscapes - This integrated system simplifies and fully automates the management of SAP applications and SAP HANA or SAP S/4HANA. Users profit from reduced complexity, lower investment and increased agility, all of which are needed by enterprises in the digital age.

Working with Fujitsu you can shape your digital future, we can help you to:

  • Free up time for modernization and transformation.
  • Enable agility and flexibility to keep pace with dynamic and changing business demands.
  • Ensure ample performance and availability for your SAP applications and databases.
  • Profit from better cost transparency and efficiency.

SAP Cloud Services

Business digitalization is disruptive by nature, therefore, when developing new business processes, you should always focus attention on customers, partners and employees. It’s vital to have a foundation that’s stable, powerful and easy to adapt – because the performance, security and availability of SAP services are factors that will build trust in the future – just as they do today. In addition, you will also need maximum transparency in terms of cost and services, because only then can you appraise the efficiency and effectiveness of your transformation.

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Do you understand the impact that increased complexity in the digital age could have upon your business? Join us at Fujitsu, and together we can create a cloud solution to simplify your transformation.

Why choose Fujitsu as your SAP cloud services provider?

  • We ensure that your new business processes can be deployed at speed. We offer customized solutions in response to any strategy and requirement.
  • Our comprehensive services cover the entire project lifecycle, from consulting and design through to management. We can deliver customized support for the further development and operation of your entire SAP landscape.
  • When you partner with us you gain access to more than 100 high-security data centers, seven global cloud service centers, and three global delivery centers for remote services around the globe.
  • Our cloud data centers deliver everything that’s needed to satisfy any kind of demand. You may want to opt for Infrastructure-as-a-Service (IaaS) for maximum flexibility in resource utilization, or perhaps your choice is a Managed Cloud Service allowing us to operate your SAP applications based on our proven management know-how and customized service levels.
  • With our integrated end-to-end solutions, we can build you a high-performance cloud solution with elastic resource utilization, self-service functionality, and transparent usage-based billing.

Working with Fujitsu you can shape your digital future, we can help you to:

  • Free more time for business digitalization.
  • React faster when new business processes are launched or whenever business demands change.
  • Deploy new applications at speed.
  • Eradicate capacity bottlenecks.
  • Transform CAPEX into OPEX and reduce TCO.
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SAP Application Management Services

SAP Application Management Services are typically long term contracts. The objective is to relieve the customer from ‘keep the lights on’ task.
From an ITIL perspective it relieves the customer from the following processes:

Service Name


Service Desk Management

Processing of incoming requests for assistance, monitoring and updating of requests, and reporting pertinent statistical data (resolution time, initial assessment time, etc.) to key users

Incident Management

Processing of events encountered in the production environment of the systems in scope which could lead to loss of or disruption to the operations, services or functions of the business

Problem Management

Processing of recurring incidents that require thorough investigations aimed at finding root causes and implementing permanent fixes

Service Request Fulfilment

Processing of requests for carrying out non-corrective, frequently occurring, low-risk work requests such as resetting of passwords, data / file requests, ad-hoc reports or even responding to "how-to" queries

Change Request

Processing of requests for changes or enhancements to the systems which involve development or configuration works

Onsite Support

Processing of requests for onsite support which requires deployment of consultant at Purchaser’s End-client premises

Service Management and Governance

AMS offering of Supplier to Purchaser’s End-client to ensure the overall health of the delivery of the services.

AMS Services include:

  • Support of existing configuration
  • Advice the customer regarding the application
  • Enhance configuration
  • Monitor and operate interfaces
  • Customize and development of software enhancements (e.g. develop forms, migrate data)

There are 25 customers in various industries: Automotive, Government & Public Sector, Electronic, Manufacturing, etc.
Currently the following Packages are available :

  • SAP Core: S/4HANA, ECC6.0, BW, BO, User & Authorization, PI, Enterprise Portal

SAP Basis Management and Cloud Services

icon Managed Operating System

Managed Operating System

  • Management of OS within Customer environment
  • OS administration
  • OS configuration change and troubleshooting
  • OS patch management
  • OS job scheduling
  • OS account management
  • Start and Stop of the OS
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Managed Backup / Recovery

  • Management of Operating System Backup
  • Management of Database and SAP Backup
  • The backup will be performed using Backup solution provided by Customer
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Managed Monitoring

  • Event Management: 24 x 7 Remote Monitoring Service
  • Alerting to the SAP Basis and Server team
  • Event Management and Alerting will be using Customer tools.

SAP Basis Management

  • SAP Basis/Database Management
  • SAP System and Database monitoring
  • Troubleshooting SAP Basis/Database at the OS Level
  • Coordinate with Infra + OS team on troubleshooting SAP Basis/Database related issues pertaining to OS level & Resources usage at OS level
  • Batch Job Management
  • Performance Management
  • Transport Management (STMS)
  • User Access Management / Administration
  • Operational Activities
  • SAP Kernel Patching and SAP Database patching
  • SAP Application Server Profiles Management
  • Background Processing
  • Client Maintenance
  • SAP Printing System
  • SAP RFC Communications management
  • Operation Modes configuration and management
  • SAP Performance
  • Backup and Recovery
  • Disaster Recovery
  • Client Copy
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