Customer Success Stories
Bridgestone Sales increased work efficiency up to 90% with RPA system
Bridgestone Sales (Thailand) Co., Ltd., is a subsidiary of Bridgestone Corporation, the world's largest tire and rubber company
Bridgestone highlights the important of using innovation and technology to help improve customer services, enhance internal organizational performance to be able to adapt and respond to the competitions in the tire business in Thailand.
Business Challenges
Bridgestone Sales (Thailand) Co., Ltd., is a subsidiary of Bridgestone Corporation, the world's largest tire and rubber company
Bridgestone highlights the important of using innovation and technology to help improve customer services, enhance internal organizational performance to be able to adapt and respond to the competitions in the tire business in Thailand.
Solutions
Bridgestone therefore made decision to bring the Robotic Process Automation or RPA system developed by UiPath to apply and experiment for issuing accounting documents to customers at a tier shop.
With services provided by Fujitsu (Thailand) Co., Ltd., who helped in the beginning by studying on the working process, technical consulting, designing, implementation and until RPA deployment to be smooth and fast with the most benefits.
Results
Implementing the RPA system helped increase the efficiency of following:
- Working faster by up to 90% from four (4) hours to two (2) minutes
- Reducing paper usage by up to 85% from seven hundred (700) sheets to one hundred (100) sheets
- Reducing manual processes by up to 50%
- Reducing errors in filling out and preparing documents
- Increasing customer satisfaction with faster service
- Increasing an opportunity to generate new incomes to businesses
In addition, increasing operational efficiency and implementation of automation such as RPA was a key strategy in creating new business opportunities in the digital age of Bridgestone as well.
