Technical Service Engineer (Network and Security)

Responsibilities:

• Design, discuss and confirm solution with customer as part of network and security implementation plan
• Leader for installation and implementation job for Network and Security project from FTH to Customer
• Manage vendor in Network and Security implementation project as well as Cabling Project
• Provide support as a 2nd line to Network and Security engineer team for network and security troubleshooting as well as coordinating with network and security vendor to solve customer problem upon SLA agreed
• Build up competency of Network and Security team (yourself and Team member) to achieve company target achievement
• Support workshop to share knowledge and skill set to team member or his/her subordinate
• Focus on Cisco networking and Security product implementation including borderless networking, cyber security or UC system
• Produce document as required in regular work
• Skill transfer to successor as document or work history
• Perform other duties of a similar nature or level

Specific of product/service and area of work assignment:

• To provide troubleshooting and assistance in documenting use cased and process flows
• To implement operational plan to support the customer project plan
• To assist in the delivery of the FTH’s marketing strategy
• To ensure that the section provides accurate and timely management information
• To undertake the Section Manager’s command

Qualifications:

• Bachelor degree or higher in Computer Engineer, Computer Science or any related fields
• At least 4 years experience in any related fields
• Strong technical analytical and engineering competencies with hands-on experience in managing routers, switches, wireless, firewalls, Internet technologies, VPN appliance, Web proxy, link and load balancers. Current hands-on experience on internet technology products and platforms from Cisco, Aruba, FortiGate, Zscaler, Infoblox, Palo Alto etc.
• In-depth knowledge of the network technologies (Wired and Wireless LAN, WAN, Network Monitoring, VPN and Phone system (Optional))
• In-depth knowledge of security device e.g. Firewall, IPS/IDS, Proxy, DDOS Protection and Email Security
• In-depth knowledge of cloud security and network security
• In-depth knowledge of network level attacks and their troubleshooting methods
• Ability to deal with complex customer service issue
• A good team player with a strong sense of ownership, self-motivated and able to work with little supervision and collaborate with peers to fulfil network deliverables
• CCIE or CISSP Certified is preferable
• Good command of English
• Pleasant personality