Fujitsu System Global Solutions Management Sdn Bhd

Fujitsu System Global Solutions Management

Fujitsu System Global Solutions Management Sdn Bhd was established in Malaysia since 1998 and located at Menara TM, Kuala Lumpur. We are currently hitting to almost 560 over employees serving 30 over customers. Delivering Application & Multi-Cloud Services (AMCS), Workforce & Workspace Services (W&WS), Service Integration (SI) to various industries such as financial services, retail, transport, manufacturing, telco, media, utilities, oil & gas, pharmaceuticals and public sector.

Our key offerings of W&WS and SI are Service Desk and Service Management. For Service Desk we offer services ranging from “catch and dispatch” to 1st and 2nd level infrastructure and application support subject to customer requirements. Serves as the first point of contact for end users across client estates. Provides first line diagnosis and high-resolution rate for incidents. Under Service Desk we also identify problems precisely followed by proactive management, analyses demand thoroughly for continuous improvement and provides end-to-end visibility and takes ownership of incident life cycle.

Under the Service Management scope of support, we manage calls, incident, service request, asset, change, problem, service level, release, access & request, information & security, identity & access, support of service knowledge, vendor & service partner management as well as service continuity and disaster recovery planning. All this scope is designed as per ITIL functions.

There are 20+ application service specialists with 210+ application developers supporting 12 countries from Asia Region for both presales and delivery as the Solution Hub support. Application And Multi-Cloud Services is to promote Fujitsu’s IP as a distributor that targeting on Japanese manufacturing companies. Our strength in the industry is we have more than 20 years of experience of manufacturing solutions, and we use Digital “Smart Factory" solution for delivery.

Our experience and indelible commitment to quality is a propellant for change and this is proven as we are Certified in ISO 9001 Quality Management; ISO 27001 Information Security; ISO 20000 Service Management; ISO 14001 Environment Management.

• The world is facing a global environmental, social, and economic crisis. Global warming has continued over the past 10 years, causing glacial retreat, the destruction of coral reefs and extreme weather conditions around the world. This has impacted biodiversity, with more than 1 million species now endangered. In addition, we face significant social challenges such as poverty, human rights violations, limited access to healthcare and education and an aging population. Moreover, we are faced with unprecedented uncertainty, brought about by the pandemic and geopolitical issues.
• Our vision and mission are to drive sustainability transformation through digital innovation. Fujitsu is your sustainability transformation partner. We are focused on enabling you to transform your business for a more sustainable future.
• Sustainability Transformation is to drive positive, lasting change for our environment, economics, and society. Our solution enables people and organizations to make a positive contribution towards solving crucial societal issues facing us all. Through working together and leveraging leading-edge innovation, we make it possible for you to drive high-impact improvement today and into the future.