Fujitsu (Malaysia) Sdn Bhd

Corporate Profile

Fujitsu (Malaysia) Sdn Bhd (FMS) is an MSC-status company and is a firm supporter of the Malaysian Government's Multimedia Super Corridor initiatives. As an information technology company, we cover all major aspects of systems, solutions and services, offering integrated business solutions to customers. It is the fusion of Fujitsu's leading technology and global coverage with expertise in systems and services integration that enables FMS to deliver higher quality and more competitive business solutions to its customers. Customers can now benefit from a localised skill base yet enjoy access to the entire global network of Fujitsu offices. FMS currently employs over 100 people in Malaysia and is firmly committed to building its business success in the region. Our products, leading edge technology solutions, systems integration skills, and nationwide service and support infrastructure are unsurpassed in the combination of skills and industry expertise. Our prime objective is to assist our valued customers meet the challenges of this new millennium - the electronic age for the knowledge society.

Strategy

Our goal is to deliver services and quality solutions that support the business objectives and strategies of our customers. There are six elements to our business strategy, which underpin this goal. Each element is built on quality business partnerships with customers, suppliers, and associates. The emphasis on quality is fundamental to our continued successful implementation of the following strategy elements:

• Delivering integrated solutions to our customers
• Directing our investment at specific markets
• Using open systems standards as the framework for our solutions
• Collaborating with third parties to provide the best components and products
• Supplying specialist IT and industry expertise
• Evolving our organisation to pre-empt changing market conditions

Nationwide Service Network

The Fujitsu nationwide service network adds a new dimension to customer confidence. Each of our nation-wide service centre committed to the same superior standard of service by Fujitsu-trained Engineers. All services are managed and controlled from our centralised Helpdesk in Kuala Lumpur. This consistency is vital to corporations with a network of branches within Malaysia

Cities in Peninsular Malaysia:

Cities in East Malaysia:

Customer Satisfaction

By establishing a quality management system to achieve customer satisfaction and prevent non-conformity from development to servicing, FMS was amongst the first IT organisations in Malaysia to be awarded the ISO 9001 certification in 1994.