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Europe’s Leading Credit Management Services Group Intrum Awards Global IT Outsourcing Contract to Fujitsu

Fujitsu EMEIA

News facts:
  • Fujitsu signs seven-year contract with leading credit management services group, Intrum
  • Fujitsu to provide fully outsourced IT services covering data centers, cloud, hybrid IT, security, and next-generation help desk services across 23 countries
  • Fujitsu helps Intrum optimize IT infrastructures and enable continuous business growth
Stockholm, December 06, 2017 - Intrum, Europe’s leading credit management services group, has signed a seven-year global IT infrastructure outsourcing contract with Fujitsu. The agreement covers 23 countries, with Fujitsu providing fully outsourced IT services including data center management, cloud and hybrid IT, security, 24/7 service desk and end-user support for more than 8,000 users. The contract has an initial value in the range of 100 Million Euro.
Intrum was formed in June 2017 when Intrum Justitia and Lindorff merged, creating Europe’s market leader in credit management services with more than 100,000 customers. Streamlining and modernizing IT infrastructures across all geographies and business units was a fundamental part of the consolidation for Intrum.
Intrum selected Fujitsu as its IT partner based on the existing cooperation with outsourced IT infrastructure services for Lindorff. Fujitsu will deliver services based on its human-centric approach as well as its global capabilities, continuous strategic innovation, and proven expertise in cutting-edge automation and incorporating the management of network edge and Internet of Things technologies. By outsourcing its IT infrastructure to Fujitsu, Intrum gains the flexibility to upscale as required. Intrum sees an effective IT infrastructure as essential to the acceleration of its global growth, as well as boosting efficiency and reducing ongoing IT maintenance costs.
As part of the contract, Fujitsu will provide a full-scale outsourcing service, including its next-generation service desk, which uses artificial intelligence to help identify the underlying cause of IT issues and prevent them from reoccurring.
Cathrine Klouman, COO at Intrum, said: “Our mission is to help companies prosper by caring for their customers, and of course by offering solutions designed to improve cash flow and enable long-term profitability. As the market leader in credit management services, we rely on a powerful IT infrastructure to provide maximum agility, availability and security. Fujitsu has proven such capabilities in the current relationship with Lindorff. The recent merger created opportunities for growth and optimization, as well as extending our geographical presence. The agreement with Fujitsu lays the foundation for improved efficiency in our IT services, leveraging on the scale and skill advantages we receive through this partnership.”
Conway Kosi, SVP and Head of Managed Infrastructure Services, EMEIA at Fujitsu said: “The decision by Intrum to partner with Fujitsu underlines our early lead when it comes to creating new value through incorporating processes from both the intelligent edge and Internet of Things into everyday business processes. Intrum is placing the management and organic growth of its IT infrastructure in the expert hands of Fujitsu. Just as Intrum is helping its end customers to boost their businesses through the effective management of credit assessments and payment flows, so Fujitsu is providing the same services to Intrum, by ensuring that Intrum’s technology is able to play a decisive part in that value chain.”

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see

About Fujitsu EMEIA

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit

About Intrum

Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 8,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe. In the 12 months ending September 2017, pro-forma revenues amounted to SEK 12,1 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange. For further information, please visit

Björn Landerberg

Head of Marketing and Communication

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All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 06 December, 2017
City: Stockholm