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Fujitsu Positioned as a ‘Leader’ in Desktop and Help Desk Outsourcing.

Latest Magic Quadrants for Europe recognize Fujitsu in key strategic markets

Munich, September 02, 2010

Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports: Help Desk Outsourcing, Europe1, and Desktop Outsourcing, Europe2. The reports were published in July 2010 and are “evaluations based on completeness of vision and ability to execute”. Gartner defines ‘leaders’ as “[those who] are performing skillfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it.”


Both reports reflect Fujitsu’s European scale and breadth of capability, as well as highlight the importance of standardizing and industrializing the way Fujitsu designs and delivers services.


Desktop Outsourcing

Fujitsu has gained a strong foothold in many European countries through the acquisition of the Siemens share of Fujitsu Siemens Computers. Fujitsu places great importance on the industrialization of service offerings, standardizing and vitalizing its solutions and the continued investment in green desktop offerings such as the Zero Client.


Help Desk Outsourcing

Fujitsu has grown its revenues in challenging conditions while expanding the share of its business in the private sector. Furthermore, Fujitsu has maintained a strong focus on lean, proactive, and standardized help desk services and exploited its global delivery for remote infrastructure services. Finally, Fujitsu has recognized the need for consolidation and standardization of its help desk services.


Richard Christou, Corporate Senior Executive VP & President Global Business Group Fujitsu, commented “We believe Fujitsu’s placement in the leaders quadrant of these Analyst reports confirms Fujitsu is a significant player in outsourced desktop and help desk service. We consider Gartner’s assessment reflective of Fujitsu’s solid track record in delivering Desktop and Help Desk services across Europe and also our vision and strategies for these two key offerings.”


Within Europe Fujitsu is currently responsible for the management of more than 6.5 million desktop and mobile devices through its helpdesk and desktop outsourcing offerings. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.


Clients benefiting from these services from Fujitsu include: Allianz, Electrolux, Amsterdam’s Schiphol Airport, Swedbank and Total. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.


The reports can be downloaded from .


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Press Contact

Fujitsu Technology Solutions Sigrun Harsch Senior Manager Public Relations EMEA Tel.: + 49 (0) 89 62060 4454 Mobile: + 49 (0) 170 855 06 08


About Fujitsu Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010. For more information, please see:


About Fujitsu Technology Solutions

Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving large-, medium- and small-sized companies as well as consumers. With its Dynamic Infrastructures approach, the company offers a full portfolio of IT products, solutions and services, ranging from clients to datacenter solutions, Managed Infrastructure and Infrastructure-as-a-Service. Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group. For more information, please see:


All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.


About the Magic Quadrant

The Magic Quadrants are copyrighted July 2010 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


1) Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 27 July 2010

2) Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold, 20 July 2010

Date: 02 September, 2010
City: Munich