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Multi National Corporations

User interest grows

with 75% faster processes

Multi National Corporations
One of the UK's leading Multi-National Corporations (MNC), providing services to businesses as well as the general public in over 120 countries, selected Fujitsu as its partner to support their distributed IT systems used by over 50,000 users in the UK.

One of Fujitsu's key activities was to successfully merge a number of existing end-user support desks together into a single, fully integrated Service Desk. With support and coaching from Fujitsu's Lean Solutions Group, the new Service Desk was then able to introduce the Sense and Respond approach, complementing the MNC's own culture change programme.