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  5. Partnering with the ACT Cloud Ticketing Platform and PayPoint, MerseyTravel maximises passenger convenience in Liverpool City Region and across whole UK

Partnering with the ACT Cloud Ticketing Platform and PayPoint, MerseyTravel maximises passenger convenience in Liverpool City Region and across whole UK

"To go from no commercial smart ticketing scheme to one million ticket sales in just 15 months was incredible."

Liz Chandler, SRO, Walrus Smarter Ticketing

MerseyTravel partners with ACT and Paypoint to maximise passenger convenience.

Customer

Merseytravel is the passenger transport executive responsible for the coordination of public transport in the Liverpool City Region, North West England. Merseytravel oversees the public transport network and is responsible for coordinating bus and rail services, maintaining transport infrastructure, providing public transport information and operating the Mersey road tunnels, the Mersey Ferries and their associated visitor attractions.

Challenge

Transport authorities are tasked with delivering efficient, affordable, convenient public transport services for local people. The challenge for Merseytravel was to increase passenger convenience by extending retail channels for topping up their Walrus cards.

Solution

Merseytravel partnered with ACT’s Cloud Partner, PayPoint to get the right infrastructure support to deliver tickets at nearly 800 retail locations across Merseyside.

Benefit

  • Merseytravel has sold more than 2.4 million smart tickets using ACT’s Cloud Ticketing Platform.
  • Smart tickets are now available at nearly 800 PayPoint locations across the Liverpool City Region
  • Passengers can choose from two ticket types, “Solo” bus tickets and “Saveaway” multimodal day tickets for buses, rail and ferries.

Download

CS_2019May_Mersey_ACT (346 KB)