This warranty applies to Fujitsu Retail products, including: TP8A All-In-One (AIO) PoS terminal, TP8M Modular Box PoS, TP8 LCD Touch & Non-Touch Displays and TP17 Standard Cash Drawers.
Fujitsu will provide customers, for the duration of the warranty period, a warranty for each Fujitsu branded device sold by Fujitsu Australia Limited or one of its authorised representatives, from the date of delivery.
Fujitsu Retail products are covered by a 3-year Standard Next Business Day warranty as defined below, which includes both parts and labour. Fujitsu will repair or replace any defect (in material or workmanship) in the product sold by Fujitsu Australia Limited or one of its authorised representatives.
All Fujitsu branded computing products must be registered for warranty with Fujitsu within 30 days of product purchase via the warranty registration website below. Any delay in registration may cause a subsequent delay in provision of services.
Standard warranty - Next Day Business Warranty
Fujitsu's standard Next Business Day on-site warranty includes the cost of labour, travel and spare parts, provided that the device is located within 50kms (by road) of one of the locations listed as providing support for the specified device class in the site coverage document at the link shown below.
If the product is not located within the 50km (by road), a courier Pick Up Repair Return (PURR) service is available. The defective product will be collected from the customer and brought to a qualified service point (service partner or repair centre) for repairs.
To check for available coverage by area and location, please visit the website below.
Alternatively if the product is not located within the 50km (by road) as above, onsite service is available, however an additional charge maybe incurred based on the Fujitsu Customer Support rates applicable at the time of the service call. Customers will be required to agree to a quote prior to attending site.
On-site warranty service will be provided on a 'Next Business Day' basis, between 7.00am and 7.00pm local time seven days a week (excluding Public Holidays).
A service call must be logged before 3.00pm on the current business day to receive a Next Business Day onsite service. Where a call is logged after 3:00pm Fujitsu may attend on the second business day.
Fujitsu must be able to make contact with the customer to diagnose the fault and set an attendance window prior to any onsite attendance.
On-site service refers to an on-site visit by a technician, if required, to investigate a fault and instigate a repair. Where Fujitsu is unable to fix the fault on the initial onsite visit, Fujitsu will endeavour to return to site to complete the repair in a timely manner. Where a repair is not able to be achieved onsite, Fujitsu reserves the right to take the device back to our repair centre to complete the repair.
Fujitsu offers warranty extensions to years 4 and 5 to support your operational objectives. Ready 24 hours a day, 7 days a week, 365 days a year, we can respond with reliable parts and expertise to quickly restore your environment. Our target onsite response time of 4 hours is available in defined service areas. Warranty extensions are to be purchased separately within the standard warranty period.
Warranty commences upon delivery to the customer OR after installation (if carried out by Fujitsu).
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