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New Zealand

Fujitsu industrialises IT services and solutions to provide up to 30% greater efficiency, continuity and agility

Fujitsu Australia Limited

Sydney, November 08, 2006

Fujitsu Australia and New Zealand today launched TRIOLE, its new approach to designing, developing, deploying and managing IT services and solutions. TRIOLE originates from a Japanese-inspired management approach to continuous improvement which enables up to 30% greater efficiency, continuity and agility from IT services and solutions. It combines disciplined, repeatable development processes with reliable, reusable templates – across the whole IT services spectrum.

Rod Vawdrey, Chief Executive Officer, Fujitsu Australia and New Zealand said, “While a significant number of CEOs see IT as a major enabler for business growth and change, there are almost as many who see it as a major inhibitor. Organisations want IT to do three things: to be reliable and ensure continuity of service; to be flexible enough to change and grow with the business; and finally to operate efficiently, preferably at a reduced cost. While this is what is expected of IT, it is rarely delivered. The IT industry has been vilified for over-promising and under delivering. Our behaviour is symptomatic of an immature industry and it needs to change. If IT services and solutions are ever to meet customer’s expectations we need to industrialise.”

TRIOLE is Fujitsu’s approach to industrialising IT services and solutions. Based on the learnings of the manufacturing industry, and in particular the automotive industry, TRIOLE promotes standardisation, reuse, mass customisation and continuous improvement to the design, development, deployment and management of IT services and solutions.

TRIOLE takes on the industrial and engineering design principles Fujitsu has learned as a Japanese technology manufacturer, such as lean manufacturing and ‘zero defects’, and applies these to IT services and solutions.

“People in the IT industry often say, every business is different and therefore every business requires different IT. This is not strictly true,” said Rod Vawdrey. “In fact around 80% of an organisation’s IT infrastructure will be the same, whatever their business. By standardising that 80% and removing duplication, organisations can expect more robust IT which requires less support and which, over time, will cost less. By industrialising IT services and solutions, organisations can redirect IT investment to areas of the business where they can build greater differentiation – such as enhancing their customers’ experience.”

Terry Swingler, General Manager, Finance and Company Secretary, Yarra Valley Water said, “For too long IT has been built in a highly customised fashion, leaving organisations like ourselves open to issues of reliability, flexibility and cost. We welcome any initiative to industrialise and standardise IT services and solutions into single, repeatable processes so that we can focus our attention on things which create more value for the business.”

Gartner, ‘Q&A on IT Services Industrialization’, by Claudio Da Rold (15, August 2006) stated, “Business-critical and life-critical IT services cannot move forward if they continue to be produced in the "artisan" style to which we were accustomed. The still-relevant disappointment or failure rate for IT projects, the unproven alignment with business value, the inflexibility perceived by users and business managers, the high rate of renegotiation of outsourcing contracts and the absence of structured IT delivery methods, processes and service-level agreements in many organisations are all symptoms of the need for more-mature delivery.”

The report goes on to say, “Industrialization is about increasing standardization, design and repeatability, scale of services (including projects and continuous delivery of services through in-house/insourced or outsourced services), reducing the risk of "doing it for the first time" that is typical of highly customized projects or services, and increasing the stability and security of delivered services.”

In Australia and New Zealand, Fujitsu is making a significant investment to modify TRIOLE templates (developed by Fujitsu globally) for use in this region. Each template represents, on average, an investment of US$1 million and 45 man-months of investment. These TRIOLE templates will be underpinned by the TRIOLE Service Management Framework which integrates common architecture based on ITIL standards.

The first solution based on the TRIOLE templates, which will be available in Australia and New Zealand, is the Business Application Platform. The Business Application Platform will enable Fujitsu’s customers to deploy, refresh or re-platform applications using Microsoft’s .Net framework.

In 2007 Fujitsu will also be opening a TRIOLE Integration Centre to support the roll-out and modification of further TRIOLE templates for use in this region. Other solutions to be rolled out over the course of the next 12 months include the Business Application Platform (for J2EE), the Digital Workplace (both front and back office), the Dynamic Data Platform and Workplace Collaboration.

Dr Kyung-soo Ahn, Corporate Senior Vice President and Head of Asia Pacific Operations, Fujitsu Limited said, “Fujitsu is embedding lean thinking across our business – globally – and hope to help our clients think lean too. We have a clear roadmap for the future which means customers in Australia and New Zealand can look forward to even faster, lower cost, and more reliable IT services and solutions.”

About Fujitsu Australia Limited

Fujitsu is a full service provider of information technology and communications solutions. Throughout Australia and New Zealand we partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu has earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited is a wholly owned subsidiary of Fujitsu Limited of Japan. For more information, please see:

About Fujitsu Limited

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.7 trillion yen (US$44.5 billion) for the fiscal year ended March 31, 2005. For more information, please

Elizabeth Greene

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Company:Fujitsu Australia and New Zealand Limited

Date: 08 November, 2006
City: Sydney
Company: Fujitsu Australia Limited