Skip to main content


New Zealand

Fujitsu Shares the Secrets of Successful Business Process Management at Gartner Symposium/ITxpo 2003

Fujitsu Australia Limited

Sydney, November 12, 2003

Success in business process management (BPM) depends on using tools that allow a flexible and rapid response to changes in business conditions, according to Dave Bowden, Director Strategic Marketing, Fujitsu Software Corporation, San Jose, California.

Speaking at this week's Gartner Symposium/ITxpo 2003 in Sydney, Mr Bowden said BPM is quickly emerging as a critical focus for CIOs and senior business managers in major enterprises. By bringing together the technology islands of enterprise resource planning (ERP), customer relationship management (CRM), enterprise application integration (EAI) and workflow, BPM enables organisations to focus on business outcomes rather than enabling technologies.

"A flexible BPM engine is essential, but true transformation comes from involving business people in the collection, analysis, simulation and optimisation of the internal processes of the enterprise," said Mr Bowden. "Fujitsu can demonstrate today how customers are benefiting from the powerful business process management capabilities of its Interstage suite of products."

At his Gartner Symposium/ITxpo 2003 solutions session today, Mr Bowden presented a series of real-world examples showing how customers are using Fujitsu BPM solutions to transform operating procedures, lift business effectiveness and raise profitability.

For example, the world's leading financial services firm, Citigroup, is using Fujitsu's Interstage BPM solution to revamp its credit analysis and approval system. Interstage enabled Citigroup to create a scalable and reliable Web-enabled approval process with integrated workflow features.

Similarly, US-based specialist travel risk management company iJET used Interstage Business Process Manager to rapidly implement a new business architecture for creating, reviewing and routing intelligence information. The flexibility and powerful workflow features of the Fujitsu solution enabled iJET to create a BPM solution in just six weeks with only two developers.

In Australia, leading health insurance company MBF used Fujitsu BPM tools to cut new member enrolment times from days to minutes, improving the health insurance company's ability to recruit new members and provide outstanding customer service.

"Fujitsu Interstage Business Process Manager is a powerful and highly adaptable engine to deploy complete process lifecycle solutions," Mr Bowden said.

"Working with Fujitsu enables organisations to seize the initiative on BPM and create leaner, faster business operations with processes that deliver measurable returns in revenue growth, profitability and customer satisfaction."

About Fujitsu Australia

Fujitsu is a global leader in information and communications technology solutions. Throughout Australia and New Zealand, Fujitsu is recognised as a leading systems integrator and services provider. We deliver complex infrastructure systems and services, and business and telecommunications solutions, as well as offering access to a wide network of partners. From the desktop to the data centre; multivendor procurement to prime contracting; consulting to systems integration, Fujitsu has earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited is a wholly owned subsidiary of Fujitsu Limited of Japan.
For more information, please see:

About Fujitsu

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, highly reliable computing and telecommunications platforms, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$38 billion) for the fiscal year ended March 31, 2003.
For more information, please see:

Gillian Lamrock

Phone: Phone: +61 (02) 9776 4799
E-mail: E-mail:
Company:Fujitsu Australia Limited

Date: 12 November, 2003
City: Sydney
Company: Fujitsu Australia Limited