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New Zealand

Fujitsu wins major TransGrid IT services outsourcing deal

Fujitsu Australia Limited

Sydney, February 12, 2002

Fujitsu Australia has won a multi-million dollar, multi-year contract for the provision of IT services to TransGrid, the State-owned corporation responsible for the management and development of the $2.5 billion, high voltage electricity network throughout major regional and more isolated areas of NSW.

A single point of contact for service delivery and account management, a partnership approach and adoption of the Information Technology Infrastructure Library (ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)) best practice delivery framework were key components of the Fujitsu services offering for TransGrid.

Fujitsu will manage TransGrid's complete IT infrastructure, including data centre, network, helpdesk, desktop and account management services under the Fujitsu InfraCare services brand. The agreement, which is for in excess of 1000 seats, was signed in October and all Fujitsu service provision went live on 5 November.

Fujitsu replaces incumbent provider Compaq following a formal tender by TransGrid for the provision of IT hardware, software and support services. The contract includes three year agreements plus extensions for each Fujitsu InfraCare service.

"Importantly, the services we are delivering to TransGrid are based on ITIL®, the world's leading best practice model for IT service delivery. Our early adoption of the ITIL® process-based approach enables us to deliver customer benefits including reliability and consistency in service delivery as well as more cost-effective, responsive support at all times."

"The 24x7 operation of the high voltage transmission business means reliability and responsiveness are key deliverables for TransGrid", commented TransGrid General Manager, Business Resources, Lionel Smyth. "TransGrid welcomed Fujitsu's partnership approach for the provision of responsive, proactive services."

"Fujitsu has put in place an account management and services delivery structure that meets our needs by providing an integrated approach to IT service delivery backed by best practice processes. They showed they understood our service delivery requirements and built a framework that supports it," TransGrid's Manager, Information Systems, Tony Meehan said.

"The calibre of the people from Fujitsu working with TransGrid on the evaluation and early implementation stage has been high quality and they have already demonstrated the value of their partnership approach in their responsiveness to our needs and willingness to work together, with involvement from the CEO level down."

In addition to centralised account management resources, the Fujitsu project team on the TransGrid business will include on-site technical, change control, asset management specialists and a service delivery manager.

About Fujitsu Australia Limited

Fujitsu is one of the world's leading e-services organisations. Fujitsu technology solutions, from servers to e-Business applications, are powering the new Internet economy. In Australia and New Zealand Fujitsu is helping corporate and government customers to design, build and operate solutions which offer competitive advantage in the Internet world, from state-of-the-art infrastructure through to complex e-Business solutions. Our portfolio of IT services includes consulting, systems integration, prime contracting and a full range of professional services. Fujitsu Australia Limited is a wholly owned subsidiary of Fujitsu Limited of Japan.
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About Fujitsu Limited

Fujitsu is a leading provider of Internet-focused information technology solutions for the global marketplace. Its pace-setting technologies, best-in-class computing and telecommunications platforms, and worldwide corps of systems and services experts make it uniquely positioned to unleash the infinite possibilities of the Internet to help its customers succeed. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 5.48 trillion yen for the fiscal year ended March 31, 2001.
For more information, please see:

Gillian Lamrock

Phone: Phone: (02) 9776 4799
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Company:Fujitsu Australia Limited

Shuna Boyd

Phone: Phone: (02) 9418 8100
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Date: 12 February, 2002
City: Sydney
Company: Fujitsu Australia Limited