FAQs - Frequently Asked Questions

Have a question about the Fujitsu Data Centres? Frequently asked questions and the answers to them have been listed here.

• What will our Data Centres do for our customers ?
  • Fujitsu’s Data Centre’s are world class, purpose built facilities that were created with the customer in mind. Data Centre’s can help with a number of different issues that many businesses face. Whether it is to reduce capital investment, reduce the operational headache & risk, or increase the levels of service with improved availability, security and efficiency,
• Who can co-locate in your Data Centres?
  • We welcome all organisations from both the public and private sector, big or small, we will have a solution that meets your needs
• Where can you deliver Data Centre Services from?
  • Fujitsu operates 6 strategic Data Centres around Australia. These locations include multiple sites in Sydney as well as Centres in Brisbane, Victoria and Perth. If there is a location that meets your requirements, then Fujitsu would be very happy to work up a solution and the type of service that scales with your business needs.
• Is there a minimum volume required?
  • Fujitsu offers a range of Data Centre service for installations from half racks to an entire private technical suite.
• How do you ensure I’m being charged correctly?
  • We operate a metered power model so you will only be charged for the power and cooling you consume as this is measured at a rack or suite level
• Do I have to sign up to a preferred carrier?
  • As our data centres are carrier neutral, you have complete freedom to choose the carrier that best suits your requirements.
• I have critical IT infrastructure that needs to be highly secure, does your service meet these requirements?
  • Fujitsu is the perfect partner for providing highly secure Data Centre services. We pride ourselves on operational excellence and all of our processes and procedures are consistent across all of our facilities.
    Security is at the forefront of what we do. All of our Data Centres are ISO27001 accredited and is supported by stringent access control policies and procedures, 24/7 security guards, man traps, biometric readers and proximity cards that restrict access to specific areas, perimeter fencing, anti-ram barriers and full internal and external CCTV coverage.
• Are you vendor neutral?
  • We obviously like to promote Fujitsu first but we do accommodate all other vendors.
• Do I need to provide my own racks?
  • You have the choice, we can provide them or you can supply your own for use in your private suite.
• Do you provide remote hands services?
  • Yes, we can provide this service on a 24/7 basis. We can offer this in 2 levels. The first level will consist of basic activities such as server reboots, visual verification, third party escorting and tape handling and we can offer a second level which will typically be activities such as cable patching, installations, component swapouts for example. This can be engaged via your Fujitsu contact.
• If maintenance is carried out will I lose power?
  • We provide both A and B feeds to all customer racks in the data hall so if your collocating your equipment in a Fujitsu Data Centre then it’s your responsibility to make sure that you use them. Where a single power feed is installed, we recommend that it be connected to an appropriately specified Automatic Transfer Switch (ATS).
• Is being green and environmentally friendly important to you?
  • Is being green and environmentally friendly important to you? Absolutely! Fujitsu prides itself on being a socially responsible organisation. We are committed to making our data centres as energy efficient as possible. Fujitsu Australia was awarded the country’s first fully NABERS rated data centre portfolio across its six Australian centres.
    We have a dedicated team for improving DC efficiency for ourselves and customers. Energy consumption is now a fundamental part of the costs of running a data centre, contributing around 30-40% of the total cost. Achieving a sustainable reduction in energy bills is a key driver for any business.
    • PUE & DCIE monitored and reported
    • High performance closed loop chilled water systems
    • Rain water re-use for grounds and gardens
    • Sensor lighting installed in data hall
  • Learn more about Fujitsu Data Centre Sustainability.