In September, Ministry of Agriculture and Forestry and ICT service supplier Fujitsu Services Oy signed a framework agreement covering IT infrastructure services on workstations. At the end of October, Finnish Game and Fisheries Research Institute (RKTL) joined in the agreement. RKTL is an employer of approximately 300 people.
The main tasks of the institute include assessing, compiling statistics and predicting fishery and game resources and maintaining the diversity of fish populations.
The support services on RKTL's workstations will now be provided in compliance with Fujitsu's Patja service model. Under the agreement, one IT specialist will also be transferred from RKTL to Fujitsu.
"Patja is a renowned and clear-cut operations model and I believe that it meets our needs well. From now on, IT management is better able to focus on supporting our core operations, when IT infrastructure services are procured from outside. We have more than 20 offices across the country. Our IT management hasn't been able to offer sufficient on-site support at every site, so we definitely need some additional volume and geographical coverage," says IT manager Olli Järvinen from RKTL.
The framework agreement incorporates the basic IT services. Among other things, they include various desktop environment, hardware and software -related services, such as helpdesk, on-site support as well as software maintenance and repair service on desktop devices. In addition, the agreement covers management and support services on desktop software, office applications and the related servers as well as hardware and software procurement and financing services.
"We decided to start off the project from our office in Turku, where we have our IT management unit. As software distributions are nowadays increasingly conducted online, we must develop our data communications connections and come up with specific local solutions to be able to provide adequate support to our offices located in areas with less advanced network conditions, too," Olli Järvinen points out.
The Ministry of Agriculture and Forestry originally signed this framework agreement that was in September joined by the Agency for Rural Affairs (Mavi) which signed a service agreement with Fujitsu.
”We are happy to see that already two agencies have joined in this framework agreement. The comprehensive and flexible framework agreement we now signed proves that the Patja service model is perfectly applicable to the fluctuating needs of government agencies, too. We have deep insight in the specific needs of the government sector – in terms of contingency and information security requirements, for example – and these issues are all covered in the newly signed framework agreement. With our cost-efficient service model we are also able to support the agencies' productivity programmes very effectively,” says sales director Antero Vuorio of Fujitsu.
For more information, please contact:
IT manager Olli Järvinen, RKTL, tel. + 358 20 5751 684
Director Antero Vuorio, Fujitsu, tel. + 358 40 8380 222
Press contacts: Satu Pelttari, Fujitsu, tel. + 358 45 7880 9624, satu.pelttari(at)fi.fujitsu.com
Date: 11 marraskuu, 2009