Wicom Communications today announced that Fujitsu Services Oy has been nominated to the highest Platinum level in Wicom's partner program. Criteria for the certification include superior sales, support and technical expertise for Wicom technology, in addition to consistently high levels of technical service execution and customer satisfaction.
Wicom and Fujitsu have worked as partner companies since 1999. In 2004, the partnership was expanded significantly when Wicom VoIP solutions were established as one part of Fujitsu's Patja operating model.
In 2003, Fujitsu implemented the largest VoIP enterprise telephony system in Finland, based on Wicom technology, for its entire organization. The same solution has enabled the distributed contact center operations of Fujitsu's customer Help Desk since 2000. In September 2006, the customer service professionals' organization Help Desk Institute Nordic nominated Fujitsu Finland's Help Desk as the Help Desk of the Year.
"Many of our customers are switching from traditional PBX systems to IP-based solutions in which mobility plays a significant role. Companies are increasingly depending on the seamless availability of their personnel and services irrespective of time, place and method of contact," said Taija Engman, director of Fujitsu's Nordic Solutions Group.
"Thanks to our deepened collaboration with Fujitsu, we are able to answer the growing demand for all-IP communications solutions better than ever. Fujitsu is the first company to achieve our Platinum partner status, which is testimony to the company's deep expertise, high customer satisfaction and strong commitment to developing its customers' business. Retiring outdated legacy phone systems allows companies to slash through the complexity of today's enterprise communications," said Ilkka Kivimäki, President and CEO, Wicom.
For more information, please contact:
Wicom Communications, Pekka Porkka, VP Marketing, +358 9 5257 7568
Fujitsu Services Oy, Taija Engman, Director, +358 50 372 5142
Wicom Communications is a leading European provider of all-IP contact center and VoIP enterprise telephony software for fixed and wireless network environments. With Wicom software, voice and data traffic, information systems and databases are combined into a centrally managed system. The system allows unified queuing, prioritizing and routing of all contacts including telephone, e-mail, fax, voicemails, web contacts and SMS. Currently used in 18 countries with some 200 client organizations, Wicom technology is available through selected partners throughout Europe. For its innovative technology and fast-growing business, Wicom has been commended by leading industry experts such as Frost & Sullivan and Red Herring. For more information, please visit www.wicom.com
Date: 24 lokakuu, 2006