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Service Desk 2nd Line Support Engineer (Contract)

delta_rJob Title : delta_r Service Desk 2nd Line Support Engineer (Contract)
Post Date : 12 February, 2020
No. Required : 1 position
Job Description :


  • Provide remote support and/or remote maintenance to customers
  • Work with vendor or related parties to resolve the problem related desktop, network, telephony system, facility and infrastructure improvement project.  
  • Motivate and support the service desk operation, ensuring that calls are dealt with promptly to the satisfaction of end-users  
  • Ensure optimum accessibility of the Service Desk based on customer's Service Level Agreement 
  • Act as a further escalation point for unresolved or escalated calls  
  • Analyze incident trends, and recommend and implement actions, with approval, to reduce incidents 
  • Report monthly on service delivery performance to Management and customer 
  • Coach and support service desk operations, assesses and records their performance and supports them in their personal professionalization 
  • Manages staff on the basis of performance reports and observed problem areas
  • Manage and improve processes, work instructions and tooling on the Service Desk, organize and supervise improvement projects and contributes ideas for further professionalization of the organization 
  • Participate and assist in driving knowledge management process.
  • Work Place:  FTH, Exchange Tower
  • Work Time : Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays     
Qualification :
  • Bachelor or Master Degree in Computer Engineering or related fields.
  • 3-5 years' experience of Service Desk, Administrative of Telephony System, Trouble Ticket Tool. 
  • Basic knowledge in Windows 2008/2012, virtualization, Router, Switch and BCP will be advantage.
  • Knowledge in SQL is big plus.
  • Customer Service mind and Good Troubleshooting skills.
  • Excellent interpersonal, communication and analytical skill.
  • Able to work under pressure and time constrain.
  • Enthusiastic and ambitious attitude.
  • Proficiency in English.
  • ITIL certified is appreciated.  

The attractive remuneration package (salary, bonus, commission, profit sharing, gasoline allowance, good training support, etc.) will be commensurate with successful candidates. Only short-listed candidates will be notified. Interested applicants are invited to apply with full resume, a recent photograph, transcript and current/expected salary to the following address :

Human Resources Department (Recruitment)
Fujitsu (Thailand) Co., Ltd. (FTH)

icon-telephone Tel: +66 (0) 2302 1683,1691
icon-fax Fax: +66 (0) 2302 1555
  Exchange Tower, 22nd-23rd Fl, 388 Sukhumvit Road, Kwaeng Klongtoey, Khet Klongtoey,
  Bangkok 10110

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