If you work at a help desk you know that troubleshooting and correcting problems over the telephone can be a true test of patience. There are lots of questions, misunderstandings, callbacks, and downtime.
LiveHelp® dramatically increases the effectiveness of help desk staff, making it easy to provide high quality technical support and training services on-line and in real-time. With a single mouse click, employees or customers can be in touch with the help desk. No phone tag, no emails, no waiting. Connections are over the corporate network, modem, or Internet, so people can receive assistance wherever they are located.
Once the user and the Help Desk expert are connected, there's no need to try to describe or visualize the problem, because LiveHelp®'s screen-sharing lets the expert see exactly what's happening on the user's screen. Time-consuming "question and answer" troubleshooting and expensive on-site service calls are eliminated.
Use LiveHelp® to provide immediate assistance. Solve application or configuration problems, or provide training to prevent repeat calls. We invite you to learn more about LiveHelp® and how it can change the way you do business and interact with valued customers.