Consolidate, automate and self-serve with Fujitsu ServiceNow solutions

Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Gold Sales and Services Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free your staff to concentrate on what they do best – which is running your business. Our range of solutions are highly flexible and easily scalable, and regardless of your business size, or whether you require an off the shelf solution or something that’s individually created for your business, we can provide you with the configuration you need.

Fujitsu - the Enterprise Service Management partner of choice

With the acquisition of Symfoni ESM in 2016, we became one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes; business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.


Revamping Retail requires the right strategies, workforce and technology

Retail was changing even before the current pandemic. Now, more than ever, you need the right strategies combined with an empowered workforce to meet – and exceed – your customers’ expectations.

How to make onboarding beautiful

Remote working is now at the top of employee experience agendas across the world as many employers have had to ensure workers are equipped with the right tools

How to get rid of language barriers in ServiceNow

Learn how Translator Bot can translate languages directly in ServiceNow, and see the new features in version 2.0

Driving profitability in your services organization

In this webinar we will show you how you can increase your efficiency as a service organization by the use of the ServiceNow platform and Symfoni WE’s end-to-end value chain throughout your entire organization.

IT Workflow partner of the year 2019

Fujitsu was awarded by ServiceNow at Global Partner Ecosystem Summit in Las Vegas

Spotlight on IT Operations Management (ITOM)

See how ITOM and ITSM are revealing a new digital landscape

WEBINAR: Expand your ServiceNow platform into Facilities

Leverage your existing ServiceNow investment to modernize Facilities Service Management with Nuvolo

Be a Customer Service Superstar

With Customer Service Management from ServiceNow you can elevate your customer service from request to resolution.

Learn how you can improve employee IT-experience - Add more value to your ServiceNow investment with Nexthink

Did you know that Fujitsu offers training on ServiceNow and ITIL?

We provide both standardized tool training and tailor-made training that can be adapted to specific working environments.

Fujitsu’s ServiceNow offering - ServiceNow Full Lifecycle Partner

We are one of the only full lifecycle ServiceNow partners to deliver end-to-end services tailored to your business specific needs. Our dedicated and highly trained team will take you through the whole customer journey, from implementation to consulting, training to 24/7 support.

Business Consulting

Business Consulting

Implementation and Integration

Implementation & Integration

Design and Development

Design & Development



Global Delivery Centers

Global Delivery Centers


Certified Training


Authorized Support

Learn more

Why choose Fujitsu’s ServiceNow management solutions?

Recognized as a world-leading expert in digital transformation, we have extensive experience enabling organizations around the globe to accelerate their digital journey and digitalize with confidence. Our offering delivers proven benefits such as an average ROI of 449%, with an average payback period of 7.4 months.


400+ ServiceNow specialists in 16 countries


800+ project implementations


SaaS expertise in delivering global implementations

Together with ServiceNow we streamline service management processes across the enterprise. So your people are free to focus on doing more of what they do best.

Fujitsu Partners

At Fujitsu, we pride ourselves on working with world-leading technology, product and service providers. By partnering leading industry experts who are specialists in their area, we ensure that we always develop and implement the most appropriate and cost-effective solutions for our customers.

Main Partner:

Other Partners:
Bomgar        Nuvolo        comaround

happySignals        nexthink        oneio

Join our team

At Fujitsu, we believe that within any organization, people are the most important asset, and that a positive employee experience has huge value for customers. For us, a great working environment, both academically and socially, is a top priority. It is something we constantly strive to achieve and maintain because it’s central to our success.

Fujitsu’s ServiceNow practice is the largest and most experienced ServiceNow partner in EMEIA. Our practice is growing rapidly and we are continuously looking for new talent to join our team. As a part of our team you get the opportunity to work with some of Europe’s largest companies within multiple industries.

Find out more                 Send us your CV

Elite Partner