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The Philippine Social Security System (SSS) provides coverage to all employers in private business for their employees and their dependents. The SSS mandate is to promote social justice and provide meaningful protection to members and their families against the hazards of disability, sickness, maternity, old age, death and other contingencies resulting in loss of income or financial burden.
Its vision is to develop and promote a viable, universal, and equitable social security protection scheme through worldclass service. The SSS aims to provide long-term protection to all its constituents, which consist of Philippine residents, both citizens and non-citizens alike. The system provides fair and uniform benefits aimed at sustaining a decent standard of living distributed accurately and promptly to ensure member satisfaction.
In line with this, the SSS aims to institutionalize a corporate culture that instills the core values of trust, empowerment, and teamwork. It is currently pursuing strategic initiatives to enable it to streamline processes and provide beneficiaries and contributors access to viable, universal, and equitable social security protection through technology, functionality, and accessibility.
The Electronic Commerce Act of 2000 has enhanced the application of information and communication technology to in service, delivery, public administration, and promoting participatory democracy in national and local government institutions in the Philippines. The first phase of improvement comprised the web-based presence of these institutions.
SSS, having implemented a highly utilized website, aimed to develop a computerized financial accounting system to provide current and accurate information available to those who need it across the organization. This entailed implementing a technology-based enterprise resource planning (ERP) solution for use in its main office, as well as its 12 cluster offices nationwide. The availability of information across offices is expected to bring the SSS, its contributors, beneficiaries, and other social groups together, aligned with the national government’s e-government initiatives.
A pilot was run in the main office in the capital city, with planned implementation to the satellite branches. SSS chose a SAP ERP solution to support its technology-based financial accounting goals, accessible across all areas of the organization. This will minimize work, processing, and distribution times for both employees and members.
The objectives of updating the legacy systems are as follows:
SSS hired Fujitsu Enterprise Solutions after the company established its presence in the region, its track record of quality and post implementation service, and its license to implement trusted ERP solutions provided by SAP. The project implementation spanned eight and a half months, from project preparation to go live and support. The SAP implementation went live on April 2008. The phases and timelines of the project implementation are as follows:
Fujitsu Enterprise Solutions leveraged its SAP Global Services status to provide the following solutions for the project:
The implementation involved Fujitsu Enterprise Solutions developing a detailed project plan, training Fujitsu staff for implementation, installing the systems, testing, and support. SSS employees were subsequently involved in master data verification, user acceptance testing, and end-user training. The training consisted of a “Train-the-Trainer” system to ensure faster implementation of the system across the main office. Fujitsu had five project deliverables across the implementation timeline, as follows:
The implementation of SAP ERP for the SSS main office leveraged Fujitsu’s extensive industry knowledge and service capabilities, which were critical to the deployment of a nationally viable internal e-governance system. This was supported by and SAP’s comprehensive range of ERP applications that support SSS’ financial objectives namely timeliness, accuracy, and accessibility.`
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