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Major Pet Food Manufacturer
Seamless order management integration boosts efficiency
This brand is part of a huge American global manufacturer of confectionery, pet food and other food products, with $35 billion in annual sales in 2017.
This premium pet food company was using its ERP system to handle order management, which led to a lack of visibility and required significant manual intervention. It wanted to move to a more suitable and flexible order management platform.
The company deployed FUJITSU GLOVIA® OM, a comprehensive order management solution, which integrates seamlessly with its Salesforce CRM platform.
- ROI achieved in year one
- FUJITSU GLOVIA® OM provides clarity across the order cycle, enabling responsive service
- Better customer service increases sales
- Delivers a lower cost for proof of concept for new projects
- Sales associates and call center agents easily adopted the new technology
- Seamlessly orchestrates B2B, B2C and D2C order channels