Fujitsu was the clear choice based on service and digital transformation capabilities that played a central role in its approach. Working in competitive markets, every pound we spend needs to deliver cost efficiency and value for money.

Darren Miles,, VP Global Infrastructure & Operations Centrica
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Enhancing global collaboration for thousands


Centrica is a global energy and service company, serving over 25 million customers in the UK, Ireland and North America through its brands, including British Gas, Bord Gáis Energy and Direct Energy, and is supported by a 10,000 plus strong team of engineers. With the increasing importance of technology in the delivery of energy and services, Centrica develops innovative products and services such as its Hive product range, with over one million customers.


Centrica needed to upgrade its global end user estate to Windows 10 and Office 365, consolidate three service desks into one, and ensure 1,200 applications would work in the new environment. It needed to find the right partner to enable a key part of its digital transformation.


The transformation embraced Windows 10, Azure, Office 365 and Fujitsu’s digital hybrid – on-premise and cloud – with the creation of a single digital platform that saw 26,000 users migrated to Windows 10, 48,000 users to Office 365 and one global service desk backed up with new services like the Expert IT bar.


  • Moving to the cloud leads to £10m in savings
  • Flexible IT consumption enables new business acquisitions/divestments to adopt and diverge quickly
  • Real-time collaboration means employees can connect globally across the organisation for the first time to share knowledge and deliver for its customers
  • Increased employee productivity that can lead to enhanced customer engagement

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