Interactive Voice Response

• Call Center with Interactive Voice Response redefines customer relationships at Globe Telecom
  

  Fujitsu Philippines subsidiary WeSolv implements Periphonics IVRS solution Competition and evolving technologies are driving significant change and convergence in every business environment and industry. In order to maintain market differentiation and grow their businesses, companies are striving to offer complete service portfolios to gain a stronger customer base. With increased competition, enterprises must build more intimate relationships with their customers. And key to this direction is using business communication platforms that ultimately meet customers' requirements.

  Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Globe Telecom, Inc.; Region: Philippines;

• Globe Telecom expands IVRS
  

  As Globe Telecom, the country's leading telecommunication company, achieves three million subscribers during the first half of the year, calls that come in to its 24-hour Call-in-Service is also increasing. Therefore, an expansion is needed to accommodate the increasing number of calls to accommodate its growing subscriber base.

  Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Globe Telecom, Inc.; Region: Philippines;

• INFOCOM – Enhancing customer contact to stay competitive
  

  With business users solidifying and relying on the Internet’s role as an efficiency instrument in operations, Internet Service Providers (ISPs) must continually find ways to improve their respective services to maintain and gain market share.

  Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Infocom Technologies Inc. ; Region: Philippines;

• MetroBank with its MetroPhone Banking - A new delivery channel for better customer service
  

  Industry: Financial Services; Solution Area: Interactive Voice Response; Client Name: Metrobank; Region: Philippines;

• WeSolv provides Interactive Voice Response System for Nextel's Call Center
  

  Infocom Communications Network, Inc. (INFOCOM), the company that brought us the most advanced paging service through Infopage, has purchased an Interactive Voice Response System provided by WeSolv Open Computing, Inc., a wholly-owned subsidiary of Fujitsu Philippines, Inc.

  Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Infocom Communications Network, Inc. (INFOCOM); Region: Philippines;