We need to reimagine our business and society in the face of uncertainty. As a partner for DX, how will Fujitsu support its customers and provide new value based on internal practices? Hidenori Furuta, who leads the Solution Services Business, will introduce Fujitsu's initiatives to support the transformation of the New Normal Era.

Hidenori Furuta is the COO & CTO of Fujitsu Limited, and additionally holds the roles of Head of Global Solutions Business, Head of International Regions and also Chairman of Fujitsu Laboratories. He joined the company in 1982 as a systems engineer and was responsible for delivering large-scale SI projects in the manufacturing industry. He has since then held various senior leadership positions across Fujitsu’s global operations from leading the Global Delivery Group in 2014, consisting of over 8,000 delivery and offshore resources, to leading the Digital Services Business in 2018 where he supported customers’ digital transformation journey. In 2019, he was appointed the Head of the Technology Solutions Business and in charge of the entire solution services business and products. He has lived in London, UK, and is an advocate for driving change and diversity.

Mars Petcare, with operations in more than 55 countries and home to around 50 brands, leveraged a lightning-fast roll-out of new digital technologies and process innovation to create the resilience they needed in the wake of the pandemic.

In this session, Miao Song Global CIO for Mars Petcare, shares the story of how a focus on agility and prioritisation enabled Mars Petcare to overcome toughest set of challenges in business memory, and reimagine their customer experience. Supported by Fujitsu technology.

Miao Song is the Global Chief Information Officer of Mars Petcare, driving digital transformation and innovation. She was recently honored as CIO of the Year Europe by IDG. She has more than 23 years of global experience in IT industry, the most recent one with Johnson & Johnson as VP/CIO. She has broad exposure to the Oil/ Energy/Natural Resources as well as Consumer Goods and Health Care business, having worked for Royal Dutch Shell for 14 years, Nestle for five years and Golden-Agri Resources for two years.

Miao has been living and working in China, Switzerland, the Netherlands, Singapore and Belgium. She is a strong supporter of Diversity and Inclusiveness; she used to head the Netherlands D&I council, also led IT Women Leadership Institution in Johnson & Johnson.

In response to rapidly changing customers' needs in social and economic environment amid and post COVID-19 crisis, Mizuho is accelerating its business reform. In my presentation, I would like to talk about our new core-banking system "MINORI", which has been fully operating since the last July’s complete migration. I will also show you how we are striving to achieve “next-generation branches” in the retail banking business reform by taking advantage of “MINORI”.

Mr. Ishii started his career at Mizuho Bank in 1986. After serving at NY office for five years, and holding various roles such as HR planning, corporate banking (Transport equipment industry), global strategy planning, governance reform at the head office, he was appointed to the Executive Officer of Mizuho Financial Group in 2014. After the Managing Executive Officer/Chief Human Resource Officer of Mizuho Financial Group in 2015, and the Senior Managing Executive Officer (corporate banking business) of Mizuho Bank in 2017, he took his current post of the Senior Managing Executive Officer/Chief Digital Innovation Officer/Chief Information Officer/Chief Operating Officer of Mizuho Financial Group in April 2019.

In the face of huge shifts in global demand brought about by the challenges of 2020, FedEx Express has jumped forward to new places on its technology roadmap. In this session, Nik Puri, FedEx’s SVP of International IT, describes how FedEx Express, has helped create ‘value at speed’ for customers throughout the crisis. He shares how FedEx used a ‘leapfrogging’ approach to rapidly move to new technologies and adopt them across the business. And how Fujitsu, a long-standing supplier – and customer – of FedEx has supported them along the way.

Nik Puri is Senior Vice President, Information Technology Express Solutions International. Based in Hoofddorp, the Netherlands, Nik is responsible for strategy and management of mission critical IT systems and resources within 200+ countries outside of USA.

Prior to his current role, Nik was regional CIO for Europe and the MEISA (Middle East, India, and Southern Africa) Region, setting strategic direction for IT architecture, priorities and culture. He also served as the lead for Global Integration of TNT, a $6.9B global express parcel delivery entity based in Amsterdam.

Nik assumed that position after serving as VP of FedEx Global Information Security, where he managed the IT Governance, Risk and Compliance team. He was responsible for ensuring the global protection of all customer, FedEx operational and third-party data, both within FedEx and with our select business partners. Under Nik’s leadership, FedEx became the first transportation company to be PCI compliant globally.

In 1999, Nik began his FedEx career as a product manager. After spending his initial years in Automation Marketing, he led the creation of the Corporate Strategy department and made significant contributions in quantifying business and financial opportunities for FedEx. In 2006, he became staff director of the Strategic Program Office, where he led the execution of various strategic programs that were sponsored by Executive Management.

Nik has a Master’s Degree in International Business from the Thunderbird School of Global Management and a Bachelor’s Degree in Engineering from the National Institute of Technology (India).

How do you become an invincible company? How can you explore new directions for growth while maintaining the resilience of your core business? What is the roadmap to evolve and shift your business model?

In this extended session, Alex Osterwalder provides a practical framework for large companies to innovate by rapidly experimenting with new business models and value propositions. Join Alex in an engaging, entertaining and high-energy session, as he explains how we can explore and exploit new technologies and opportunities, to deliver the innovation that is critical for organisations to secure their future, and at a pace that the market demands.

Dr. Alexander (Alex) Osterwalder is one of the world’s most influential innovation experts, a leading author, entrepreneur, and in-demand speaker whose work has changed the way established companies do business and how new ventures get started.

Ranked No. 4 of the top 50 management thinkers worldwide, Osterwalder is known for simplifying the strategy development process and turning complex concepts into digestible visual models. Together with Yves Pigneur, he invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map – practical tools that are trusted by millions of business practitioners from leading global companies.

Strategyzer, Osterwalder’s company, provides online courses, applications, and technology-enabled services to help organizations effectively and systematically manage strategy, growth, and transformation. His books include the international bestseller Business Model Generation, Value Proposition Design, Testing Business Ideas, and the recently launched The Invincible Company.

Delivering a great employee experience is now more important than ever. Workforces need to be highly engaged and adaptable, creating the agility and resilience organizations need to thrive through uncertainty. In this session you will hear from Dave Wright, Chief Innovation Officer at ServiceNow, and Tim White, Senior Vice President, Head of Global Delivery at Fujitsu, on how you can reimagine the employee experience to be purpose-led and personal to unlock the potential of your people.

Dave Wright is ServiceNow's Chief Innovation Officer and chief evangelist for how to improve workplace productivity. He has worked with thousands of organizations to implement technologies that can create efficiencies, streamline business processes, and reduce costs. Before joining ServiceNow in 2011, Wright spent more than six years with VMware, Inc. as vice president of technical services for EMEA. From 2003 to 2005, Wright headed up the technical division for Northern and Southern Europe at Mercury Interactive. Prior to that he spent six years at Peregrine Systems, Inc., where he held a variety of senior technical and marketing positions.

Tim White is a Corporate Executive Officer, Senior Vice President and Head of Global Delivery. This includes leadership of over 23,000 employees directly supporting Fujitsu global customers. Covering all Fujitsu regions Global Delivery has significant operations around the world, including India, the Philippines, China and Malaysia. Additionally, the major delivery centers across Europe include locations in the UK, Ireland, Western Europe, the Nordic and Scandinavian region, Poland, Portugal and Russia.

With a virtual headquarters, the team is truly globally focused. The focus of Tim’s area is to deliver outstanding service quality, that is continuously improving and competitive, at a global scale.

Tim is a active supporter and leader of Fujitsu responsible business programs including as the executive sponsor of Fujitsu Pride globally and direct leadership of the global program GRiP where Fujitsu makes a positive global impact on society.

How the Microsoft and Fujitsu partnership is powering enterprise and start-ups’ global Digital Transformation in the business ecosystem. Helping customers to reimagine themselves, enabling them to keep focus on what matters most to their business. Fujitsu’s recent workplace transformation helped us to respond faster to address customers’ needs through these exceptional times. Listen in to hear how our partnership with technology has assisted Centrica & Rice Exchange.

Present Position:
Corporate Executive Officer
EVP, Head of Digital Infrastructure Services Business Group, Global Solutions Business

Professional Career
- Apr. 1987: Joined Fujitsu Limited
- Apr. 2005: Director, System Division, Industry Business Unit
- Apr. 2010: Fujitsu System Solutions Limited • Vice President, U.S. Branch • (Fujitsu Systems East Ltd. From 2012)
- Apr. 2014: Fujitsu Limited • Deputy Head of Manufacturing & Distribution Industry Systems Business Unit
- Apr. 2015: SVP, Head of IT Infrastructure Service Business Unit
- Apr. 2016: Corporate Executive Officer • SVP, Head of IT Infrastructure Service Business Unit
• In charge of Service Management Unit
- Jan. 2019: Corporate Executive Officer • EVP, Head of Digital Infrastructure Services Business Group,
Technology Solutions Business • Fujitsu FIP Corporation, President and Representative Director
- Apr. 2020: Corporate Executive Officer • EVP, Head of Digital Infrastructure Services Business Group, Global Solutions Business

As Vice President of Global System Integrators and Advisory Consultants, Takuya Hirano is responsible for enabling and maximizing business value of the 18 most strategic partnerships at Microsoft. His team owns the strategy and worldwide execution with these key partners to jointly deliver solutions and services to enterprise customers to accelerate their digital transformation through Microsoft’s cloud offerings.

Over his 14-year tenure with Microsoft, Takuya served in several roles in the Japan subsidiary, including General Manager of Enterprise Services and then Enterprise Solutions and Partner Group, CMO of the Marketing and Operations group, and most recently as the President of Microsoft Japan. He also spent 3 years as the General Manager for the Multi-country Subsidiary within Microsoft’s Central & Eastern Europe organization based in Munich, Germany.

Before joining Microsoft, Takuya spent eight years at Hyperion Solutions (now Oracle Corporation), where he had responsibilities in Sales, Alliance, and Marketing. He also spent several years of his professional life in Silicon Valley, California with Kanematsu USA.

Takuya was born in Hokkaido, Japan and holds a bachelor’s degree in International Relations from Brigham Young University.

Andrew is responsible for Fujitsu’s global business with Microsoft’s cloud services. Working with Fujitsu’s sales regions and global delivery centers, Andrew and his team drive strategy, offerings, skills, operational excellence and relationships with Microsoft. This team has overseen an 800% growth in Fujitsu’s Microsoft cloud business over the past two years.

With a strategic appreciation of key market trends, including cloud, IOT, automation, analytics and mobility, Andrew is focused on driving cross-functional collaboration and delivering solutions that allow businesses to innovate quickly.

Prior to his current role, Andrew was Head of Digital Infrastructure Services, leading a Fujitsu team based largely in Japan.

Having joined Fujitsu in 1997, Andrew has extensive leadership experience across delivery, sales support, architecture and development functions. He is committed to helping Fujitsu customers exploit the latest technology to drive successful transformation and practical business outcomes.

Stephen, who is an Oxford-trained economist, started his career in finance with a focus on emerging markets. In 2004 he founded a venture capital firm in Shanghai focused on clean energy and made two successful IPO exits (Renesola) on the London Stock Exchange and NASDAQ.

Learning how to lead your organization through economic recovery is not an easy task but it can reveal great opportunities to reimagine your business. Becoming an Intelligent Enterprise can help you build the resilience you need to succeed in times of extraordinary change. Join us in this session to understand how Fujitsu & SAP are co-creating new digital solutions to help reimagine everyday operations and the employee experience. Listen to our latest customer stories and how we are tackling short-term challenges while planning for long-term success.

Present Position
Corporate Executive Officer
EVP, Head of Private Enterprise Solution Business Group, Global Solutions Business
EVP, Head of Global Services Business Group, Global Solutions Business

Professional Career
- Apr. 1986: Joined Nippon Telegraph and Telephone Corporation
- May.1988: NTT DATA Corporation
- Jan. 2001: Headstrong japan • Vice President
- Feb. 2012: Fujitsu Limited, SVP • Corporate Planning and Business Strategy Office
- Jun. 2012: Deloitte Tohmatsu Consulting LLC • Partner
- Jun. 2013: NTT DATA Global Solutions Corporation • President and Chief Executive Officer
- Jan. 2017: Infosys Limited • Vice President, Head of Japan
- Aug. 2019: Fujitsu Limited, Executive Officer • Vice Head of Private Enterprise Business Group
• Technology Solutions Business, Vice Head of Global Delivery Group, Technology Solutions Business
- Apr. 2020: Corporate Executive Officer • EVP, Head of Private Enterprise Solution Business Group, Global Solutions Business
• EVP, Head of Global Services Business Group, Global Solutions Business

As Chief Partner Officer of SAP, Karl is responsible for leading SAP business through an ecosystem of more than 22,000 SAP partners worldwide. These companies help deliver the finest possible experience and greatest possible value for our joint customers.

In March 2019, Karl was named Karl SAPs first Chief Partner Officer and the youngest to be appointed to the top ecosystem leadership position in the company. Under Karl’s leadership, SAP forged its Next Generation Partnering movement in 2019, a multi-year transformation to improve partner experience and profitability. This effort has garnered support throughout the organization, which was direct sales-oriented for 40+ years. Today, the partner ecosystem is a key pillar of SAP’s growth strategy.

This committment includes expanding the partner base, delivering more and better resources to help partners innovate, and evolving commercial models to increase platform adoption so that our mutual customers can realize the power of digital transformation to become intelligent enterprises.

SAP’s intense focus on improving partner relationships is paying off and is reflected in the significantly growing Partner Net Promoter Score (+18 pp) and overall Partner Satisfaction (+6 pp) since the launch of Next-Generation Partnering.

Karl‘s partner-first philosophy helped establish a transparent, consistent, and mutually beneficial relationship between SAP and its partners. While partners have held a place of prominence in SAP’s strategy, Karl’s leadership brought a deeper committment to partner success.

Both inside SAP and out, Karl’s name is synonymous with “partner business.” He loves talking to partners and extolling the virtures of the ecosystem. As Karl often says, “Great partnerships and superior experiences translate into customer success.”

Karl’s roots run deep in the partner business. He joined SAP in 2006 as part of the team that developed the SAP partner channel and its flagship SAP PartnerEdge program. Later he was responsible for global business development and SAP’s reseller channel serving small to midsize enterprises. He has strengthened SAP's advantage across all market segments, introducing initiatives to help SAP expand its partner business.

Before joining SAP, Karl worked for Microsoft and Oracle, and he remains an advisor to the Member Channel Think Tank. He graduated from Deusto University with a degree in in Business Management and has an MBA from the ICADE business school. He is fluent in English, Spanish and German.

Innovation and business model change may appear to be in the domain of commercial organisations, but it is just as relevant for the public sector. In fact, the critical role the public sector plays in ensuring our safety, wellbeing and the sustainability of our cities and environment makes it a high priority for innovation and transformation.

Calling on practical examples from city authorities to educational institutions, Alex Osterwalder, shows how to apply his ideas and methods to drive transformational change at pace in the public sector.

Dr. Alexander (Alex) Osterwalder is one of the world’s most influential innovation experts, a leading author, entrepreneur, and in-demand speaker whose work has changed the way established companies do business and how new ventures get started.

Ranked No. 4 of the top 50 management thinkers worldwide, Osterwalder is known for simplifying the strategy development process and turning complex concepts into digestible visual models. Together with Yves Pigneur, he invented the Business Model Canvas, Value Proposition Canvas, and Business Portfolio Map – practical tools that are trusted by millions of business practitioners from leading global companies.

Strategyzer, Osterwalder’s company, provides online courses, applications, and technology-enabled services to help organizations effectively and systematically manage strategy, growth, and transformation. His books include the international bestseller Business Model Generation, Value Proposition Design, Testing Business Ideas, and the recently launched The Invincible Company.

Fujitsu’s Global Delivery business unit, with people based in four continents, have been on the front line of Fujitsu’s response to the global pandemic. Ensuring the wellbeing of colleagues while providing a seamless service for customers in the most challenging business environment in working memory, was a huge challenge. Join Tim White, Corporate Executive Officer, Senior Vice President, Head of Global Delivery, and Sarah-Jane Littleford, Head of Responsible Business for Fujitsu Global Delivery, as they tell the story of how the business met this huge challenge, and how a passion and culture for responsible business has been at the heart of it. Learn about their plans to take responsible business to the next level.

Tim White is a Corporate Executive Officer, Senior Vice President and Head of Global Delivery. This includes leadership of over 23,000 employees directly supporting Fujitsu global customers. Covering all Fujitsu regions Global Delivery has significant operations around the world, including India, the Philippines, China and Malaysia. Additionally, the major delivery centers across Europe include locations in the UK, Ireland, Western Europe, the Nordic and Scandinavian region, Poland, Portugal and Russia.

With a virtual headquarters, the team is truly globally focused. The focus of Tim’s area is to deliver outstanding service quality, that is continuously improving and competitive, at a global scale.

Tim is a active supporter and leader of Fujitsu responsible business programs including as the executive sponsor of Fujitsu Pride globally and direct leadership of the global program GRiP where Fujitsu makes a positive global impact on society.

Sarah-Jane Littleford is Head of Responsible Business at Fujitsu Global Delivery. In this role, she develops strategies that deliver on the Fujitsu Purpose: to make the world more sustainable by building trust in society through innovation. Sarah-Jane works with teams across eight worldwide locations where Fujitsu Global Delivery operates, collaborating with local community partners to have a positive impact on the environment and in society.

Sarah-Jane has a DPhil in Geography & The Environment from the University of Oxford, where her research was supported by the Rhodes Scholarship.