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METRO Expands Relationship with Fujitsu

Selects Fujitsu’s Help Desk Services and Extends Maintenance Service Contract for Grocer’s A&P Canada Chain

Fujitsu Transaction Solutions Inc.

Frisco, TX, September 05, 2007

Fujitsu Transaction Solutions Inc. today announced a three-year agreement with Canadian grocer METRO INC. to provide Fujitsu’s Help Desk services for METRO’s A&P Canada chain. The companies also signed a one-year extension to the existing service agreement under which Fujitsu will provide maintenance for A&P Canada’s in-store technology for the next three years.

"We have been very impressed with the quality of maintenance services that Fujitsu has been delivering to the A&P stores," said Jacques Couture, vice-president, information systems at METRO. "Fujitsu’s previous relationship with A&P, combined with its one-stop shop approach to maintenance services made it an easy decision to expand our relationship."

"Outsourcing our help desk services will enable us to focus more of our attention on our core competency – retailing," said Lyne Noël, director of retail information systems at METRO. "Fujitsu’s extensive knowledge of our equipment and their high-caliber call center team will help streamline our entire IT maintenance process and reduce costs."

Fujitsu’s Help Desk is a 24-hour call center service that provides retailers with professional IT assistance to resolve a wide variety of in-store technology issues, ranging from basic troubleshooting to resolving more complex technical issues. All calls received through the Help Desk are assigned a service level and either promptly settled or tagged for follow-up by Fujitsu, an internal department at the retailer or a third-party vendor. Fujitsu acts as a liaison between store management and third-party vendors on issues that require support from the original equipment manufacturer (OEM).

"We’ve provided IT maintenance for A&P Canada for more than five years, and we look forward to our expanded relationship with both A&P and METRO," said Peter Sciberras, general manager and vice president of sales, Canada, Fujitsu Transaction Solutions. "By adding Fujitsu’s Help Desk services, METRO and A&P Canada will experience faster response times to IT problems; a knowledgeable support staff to solve issues; and more efficient, cost-cutting maintenance operations overall."


With annualized sales approaching $11 billion and more than 65,000 employees, METRO INC. is a leader in the food and pharmaceutical sectors in Quebec and Ontario where it operates a network of close to 600 food stores under the Metro, Metro Plus, Super C, A&P, Dominion, Loeb and Food Basics banners as well as more than 250 pharmacies under the Brunet, Clini-Plus, The Pharmacy and Drug Basics banners.
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About Fujitsu Transaction Solutions Inc.

Fujitsu Transaction Solutions Inc., a wholly owned subsidiary of Fujitsu Limited (TSE: 6702), collaborates with retailing companies to relentlessly reduce their costs and facilitate consumer interactions that improve their profitability. Fujitsu’s Pervasive Retailing™ approach enables companies to minimize the time, cost and risk of creating interoperability between disparate applications and devices that support a multitude of consumer touch points. Fujitsu’s offering includes solution software, point-of-sale store technology, U-Scan self-checkout systems, self-ordering systems and multi-vendor lifecycle services. Customers include Canadian Tire, Chevron Corporation, Hallmark, Hannaford Bros., H-E-B, Kroger, Loblaws, Nordstrom, Payless ShoeSource, PetSmart, Regal Cinema, Staples, Stop & Shop and The TJX Companies, among others.
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Press Contact - FAI

Phone: Phone: 224 545 2705
E-mail: E-mail:
Company: Fujitsu America, Inc.

Finn Partners

Phone: Phone: 212 593 5844
E-mail: E-mail:
Company: Finn Partners


Date: September 05, 2007
City: Frisco, TX