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Quality Management

Fujitsu America receives "Noteworthy" awards

Fujitsu America receives "Noteworthy" awards

Fujitsu America’s Quality Management System has been certified to ISO 9001 standards since 1996 through intensive and thorough internal and external audits.  Quality is part of the culture for our employees, and not just another task, so audits are seen as an opportunity to shine, to demonstrate their continual improvements to their processes and products, and to show how they meet and exceed customer requirements.

The scope of Fujitsu America’s Quality Management System is “The distribution of IT solutions, products, repair, and services”.

Det Norske Veritas Global (DNV GL), our registrar for ISO 9001 certification, has awarded Fujitsu America with multiple “Noteworthy” recognitions after every external assessment of its Quality Management System throughout its scope of operations.  Also referred to as “best practices”, these are findings that exceed accepted standards for quality, integrity and meeting customer requirements as compared to other companies audited by DNV GL. Fujitsu America is proud of their well-earned awards as recognition of its on-going commitment to quality at every level of business.

Fujitsu takes pride in its reputation as a quality-focused company and these awards are a testament to the quality we deliver in our products for the benefit of all of our customers.

FAI Quality Policy

1. We pursue quality improvement with customer’s perspective

  • To improve the quality of our products and services on an ongoing basis, we collect and analyze the voice of customers 1as well as quality-related information from the field for our outcomes-based quality program.
  • We make efforts to offer high quality products and services by embracing environmental changes surrounding our customers and their needs ahead of time.

2. We ensure quality that supports safety and security

  • We comply with relevant laws and ordinances as well as applicable international standards and voluntary standards.
  • We implement appropriate risk management through the life cycles of our products and services.
  • When a problem occurs, we cooperate with concerned parties to solve it as soon as possible and take measures to prevent its recurrence and proactive actions.

3. We improve quality in cooperation with business partners

  • Fujitsu Americas, in cooperation with business partners, makes efforts to improve its quality by understanding the level of quality that customers expect.
  • Fujitsu Americas, in cooperation with business partners, shares and analyzes quality-related information to improve its quality on an ongoing basis.

4. We manage quality control and assurance system and engage in quality improvement activities

  • We build and operate a quality management system (QMS) by taking into account the life cycles of our products and services.
  • We assign quality representatives for each Business Unit who handle their own quality control organization and make efforts to maintain and improve the QMS.
  • We foster human resources talented in quality improvement and develop a corporate culture that encourages quality-oriented activities.
  • We share best practice and know-how acquired through quality improvement activities in individual organization, which contributes to quality improvement in the entire Fujitsu Group.

For information on quality assurance