Fujitsu Creates Global Gateway to Accelerate Adoption of Digital Transformation
- Fujitsu to open ‘Gateway’ customer centre in Pune, India, also featuring a Digital Transformation Centre
- Gateway will connect to Fujitsu’s full end-to-end Global Delivery locations and capabilities, supporting customer digital transformation around the world with a single, seamlessly integrated delivery model
- Fujitsu plans to use a modular approach to create a personalised, truly unforgettable Global Delivery experience, incorporating a mix of direct connections to teams across the world, interactive workshops, live demonstrations and presentations
The Fujitsu Gateway is due to start welcoming customers from around the world, both physically at the facility in India, or digitally via Fujitsu global locations, from early 2020. It will bring the full breadth and depth of Fujitsu’s end-to-end capabilities to life, aiming to give customers an unforgettable experience. The Gateway will offer content tailored to customers’ business priorities by pulling together the most relevant areas of Fujitsu’s advanced technological and industry expertise. This will showcase how Fujitsu can help businesses find the perfect combination of people, location, process, and technology, to help them transform and grow.
Customers who want to take one step further in driving digital transformation will also enjoy the chance to join an ideation session in a new Digital Transformation Centre, and experience the power of Fujitsu’s Human Centric Experience Design methodology
for digital co-creation.
Virtually connecting expertise from Global Delivery
The Gateway will virtually connect expertise from Fujitsu’s network of Global Delivery Centres, plus local teams around the world and Fujitsu’s headquarters in Japan. By providing a live experience, customers will get to see, first-hand, a true global delivery model, and get a sense of the value that Fujitsu can provide as a global partner.
Visitors will have the chance to discover how Fujitsu’s single integrated delivery model allows global support for customers by tapping into a global network of experts. Built from environmental-friendly materials, the Gateway is being constructed and will operate in alignment with Fujitsu’s Responsible Business
approach, and underlines how Fujitsu supports the UN Sustainable Development Goals
Thanks to its access to industry experts, the Gateway also highlights vertical capabilities in key market sectors, in addition to specialised delivery capabilities; these include Workplace Services, Service Desk, Hybrid Infrastructure, Application Services, Business Process Outsourcing, Security, Network Services, ERP and Business Innovation.
Tim White, Head of Global Delivery Group at Fujitsu comments: “As businesses have evolved, we’ve seen a significant change in what it means to be a global delivery partner. To support our customers effectively, we have increasingly focused on supporting their global digital transformation, backed by an in-depth understanding of their business challenges. The ability to deliver, integrate and manage the combination of onsite, local, regional and global service capabilities provides customers with access, to diverse language capabilities, technical skills, industry talent and service continuity capabilities. The Gateway will connect these capabilities and demonstrate them in a live environment. For example, a retail customer in Germany will experience first-hand the ability to provide global onsite services to shopfronts across the world, meet the team in Portugal that supports more than 23 languages, see innovation in retail from Japan and discuss the transformation of core applications to cloud with our team in India – all in one session.”
Showcasing the best of Fujitsu Global Capabilities
Fujitsu has a breadth of global delivery capabilities including regional operations in Japan, across Asia, in the Americas, Oceania and across Europe. In addition, Global Delivery Centres operate in multiple locations across eight countries including China, Costa Rica, India, Malaysia, the Philippines, Poland, Portugal and Russia. The Fujitsu Global Delivery Group combines these diverse geographic strengths with best of Fujitsu’s broad technology capabilities, deep industry expertise and provides a 24/7 global service. The Global Delivery Group has a continuous focus on upskilling teams, continuously improving practices and embedding Agile principles into every element of service delivery, helping customers overcome challenges in real-time.
About Fujitsu Global Delivery
Fujitsu Global Delivery constitutes a network of state-of-the-art technology and service hubs in key locations across the globe (China, Costa Rica, India, Malaysia, Philippines, Poland, Portugal and Russia). This network is staffed with over 13,500 highly trained, highly motivated people, providing our customers access to the best global talent, tools and best practices, maximizing customer productivity by delivering high quality digital age services with great customer care, while using innovative automation technology to improve services constantly. As key components of Fujitsu’s Global Delivery Framework all of our Global Delivery Centres offer 24/7 coverage 365 days per year, supporting 1.7 M+ end-users from over 290 customers in 40 languages, handling over 700,000 contacts a month. This support is underpinned by our continuous improvement environment and Agile principles, helping customers overcome challenges in real-time.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.0 trillion yen (US $36 billion) for the fiscal year ended March 31, 2019. For more information, please see www.fujitsu.com.
About Fujitsu UK and Ireland
Fujitsu UK & Ireland employs over 9,000 people. We promote a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. We are committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. Our customers cover both the public and private sectors, including retail, financial services, transport, manufacturing, government and defence. For more information please see http://uk.fujitsu.com
Date: 05 November, 2019