Fujitsu estimates that the SCC can help organisations to reduce the volume of calls answered by Service Desk operatives by 40 percent.
“With the Fujitsu Social Command Centre, you chat with a virtual agent just as you would with a colleague. Virtual agents understand natural language requests, and therefore have the ability to book flights, make hotel reservations, track the progress of your requests and even fill in your timesheets,” says Conway Kosi, Head of Managed Infrastructure Services at Fujitsu in the Europe, Middle East, India and Africa (EMEIA) region. “Our goal is that virtual agents will eventually pass the Turing test: most of the time, people won’t even realize they’re talking to a machine. And because we are automating a range of everyday support requests, live agents are able to act faster than ever in resolving more complex user support needs.”
Fujitsu PalmSecure ID Login is available to order across EMEIA from June 2017, with availability in Oceania and the Americas to follow. Fujitsu PalmSecure ID Login is sold directly from Fujitsu and through Fujitsu’s partners. Pricing varies according to geographical region.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
Fujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion. Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT. For more information, please see http://uk.fujitsu.com.
Phone: +44 (0)20 7861 2866
Phone: + 44 (0) 843 354 9568
Company:Fujitsu UK & Ireland
Date: 05 July, 2017
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