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Fujitsu Positioned As A ‘Leader’ In End-User Outsourcing Services

Latest Magic Quadrant for Europe recognise Fujitsu in key strategic markets

Fujitsu UK & Ireland

London, September 10, 2013

Having held a leadership position for the past four years in both the Gartner Magic Quadrant: European Helpdesk Outsourcing and Gartner Magic Quadrant: European Desktop Outsourcing(1), Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of the Gartner Magic Quadrant: End-User Outsourcing Services, Europe(2). The report was published in August 2013 and is an “evaluation based on completeness of vision and ability to execute”.

Gartner defines ‘leaders’ as “[those who] perform skillfully. They have a clear vision of the market's direction and develop competencies to maintain their leadership. They shape the market, rather than follow it.” In the process of defining the Magic Quadrants, Gartner assessed suppliers across a wide range of criteria as well as interviewing a number of Fujitsu’s customers.

The report comes in another strong year for Fujitsu in this sector. Fujitsu has focused on investment and development of desktop virtualisation solutions, whilst providing an increasingly global approach to providing End User Services (EUS) client solutions. Fujitsu’s vision has been to deliver customer value through a flexible and collaborative approach.

End-User Outsourcing Services

In Europe Fujitsu manage just short of 2 million physical devices, whilst supporting over 20 million individual customer contacts per year. The strategy for end-user outsourcing services is driving a strong focus on global alignment.

Fujitsu’s commitment to create globally designed and delivered services is showing growth in Europe, as well as improved delivery efficiency. By leveraging expertise in the Nordic region Fujitsu has built a large sales pipeline with a high win rate and strict “no bid” process. The pragmatic sales approach confirms Fujitsu’s focus on service and aims of further European growth.

Fujitsu have invested heavily in desktop virtualization and cloud services to drive innovation for end-users. The Fujitsu Managed Mobile Service provides and end-to-end global cloud service and is pay-per-device, showing a commitment for fresh thinking.

Richard Bull, director of End User Services, Fujitsu UK & Ireland commented “We believe Fujitsu’s placement in the leaders quadrant confirms our dedication to a changing client workforce and our commitment to facilitating a modern working environment. We consider Gartner’s assessment reflective of our European outsourcing vision and strategy.”

“Clients have praised the quality of our robust service delivery and collaborative approach” said Richard. “They also feel Fujitsu performs strongly with crisis management, governance and third-party management.”

  1. Desktop Outsourcing, Europe & Help Desk Outsourcing, Europe:
    Gartner, Inc., “Magic Quadrant for Desktop Outsourcing, Europe” by Frank Ridder, Claudio Da Rold, Gianluca Tramacere, August 21, 2012
  2. End-User Outsourcing Services, Europe:
    Gartner, Inc. "Magic Quadrant for End-User Outsourcing Services, Europe” by Gianluca Tramacere, Claudio Da Rold, Ian Marriot, 14 August 2013

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see:

About Fujitsu UK and Ireland

Fujitsu UK and Ireland is a leading IT systems, services and products company employing over 10,100 people with an annual revenue of £1.6 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About Gartner

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Nik Jeffries

Phone: Phone: + 44 (0) 20 7861 2800
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Company:Harvard PR

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Date: 10 September, 2013
City: London


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