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FNC Services & Support - Maintain


Maintenance and Support Program

With a Fujitsu maintenance and support solution, you keep your network operating at peak performance, control your operations costs and protect your valuable equipment and software assets.

We offer flexible, comprehensive maintenance and support and network operations solutions to fit your specific needs.

Protect Your Valuable Investment
Our Maintenance and Support Program enables you to streamline operations and increase network reliability. Choose the amount of support you need to supplement your in-house resources, so that you maintain optimum performance while controlling costs.

We offer 7 x 24 x 365 technical assistance, providing reliable support whenever you need it. Plus, you can get additional peace of mind by choosing on-site technical support and advance hardware replacement (with either next business day or four-hour response times). With Fujitsu as your service and support partner, you dramatically increase operational efficiency and focus your resources on your core competencies and revenue-generating business activities.

Optional Network Maintenance and Design Plans
Several optional plans are available to cover your network maintenance and design needs. Ask your Fujitsu sales representative for details about these plans:

  • NETSMART® 1500 Maintenance and Support Plan – Access to our technical support engineers, online resources, and the most current NETSMART 1500 software version available
  • Fujitsu Hosted EMS Maintenance and Support Plan – All the network management benefits of NETSMART 1500 Management System, without the need to purchase, administer and maintain your own EMS and server
  • NETSMART 2000 Maintenance and Support Plan – Software upgrades, technical support and exclusive content such as webinars and tutorials

Certified Pre-Owned Cards Program
The Certified Pre-Owned Cards Program provides customers with dependable, factory-certified cards for existing and legacy systems as well as discontinued equipment. Fujitsu networks can be maintained with refurbished parts from the original equipment manufacturer. Before leaving the Fujitsu factory, each refurbished card undergoes a certification process, ensuring that it is in like-new condition. At the end of this process, it is fully backed by our one-year warranty.

With Fujitsu Certified Pre-owned cards you will maintain your network reliability and service quality at a price you can afford.

Fujitsu Managed Network Services
Fujitsu Managed Network Services bring carrier-grade quality and reliability to your network, and give you the peace of mind that comes with dependable protection. All services are scalable and provide multi-tenant support for multiple network projects. These services provide revenue-generating and operations services from our world-class, US-based, geographically redundant Network Operations Center (NOC). These 24×7×365 global services are available in several types of package, plus value-added options.

Managed Network Services is a portfolio of services and management capabilities for a wide range of infrastructure devices, from servers to routers to IoT devices. Several package types are available:

  • Event Management
  • Fault Management
  • Fiber Assurance Monitoring
  • Pre-Engineered Provisioning
  • SD-WAN-as-a-Service

Data Sheets