See how we enable retailers to drive growth, experience and sustainability.

Retail cannot exist without its customers, and today these customers expect a high level of personalization, flexibility and choice when it comes to their shopping and leisure experiences. Added to this, they are continually seeking ways to consume that, not only do they meet their personal needs, but also have a positive impact on the planet.

To survive and prosper in this new consumer-focused retail and hospitality marketplace, transforming your consumer experience and optimizing your enterprise processes and systems must become a priority.

Join us on booth #5203 to see how we enable retailers to drive growth, experience and sustainability.

Book your meeting now!

Making the shopping experience unified and personal

Transform the omni-channel experience to drive sales growth, profit, and customer loyalty.

Through AI and advanced analytics, deliver a shopping journey for your customers across all channels that is relevant and tailored to their individual preferences. Analyze current behavioral data and historical transaction data to provide fully automated 1:1 recommendations at every touchpoint, and leverage self-learning algorithms that adapt to customers’ behavior in real-time.

Optimize shelf merchandising, pricing, and customer service in-store to reduce costs, drive growth, and improve customer satisfaction.

Reduce lines, cut shrink and speed up age verification

Offer a frictionless checkout experience that benefits customers, employees, and retailers.

Deliver a fast, flexible and efficient self-service experience that eliminates lines in retail stores with:

• Digital automation technology (ceiling cameras and shelf sensors) that reduces operating costs and improves customer and employee well-being.
• AI and data analytics to detect theft at the shelf, at the fixed manned checkout, and at the self-service device.
• Convertible manned/self-service lanes, RFID based self-service checkout, and self-service software which can be integrated with competitor hardware options
• AI and data analytics to verify the customer’s age, and comply with under-age trading restrictions.

Reduce operating cost and meet sustainability goals

Make ambitious sustainability targets a reality.

Optimize energy efficiency and reduce costs in your stores and warehouses by using AI, IoT, and big data analytics to detect, monitor, and control usage. Put actionable intelligence into the hands of the right staff members to help drive improved business performance and customer satisfaction.

Meet environmental and ethical trading goals and standards by using blockchain technology to trace information in the supply chain in real-time. Unlock relevant supply chain information and share verified sustainability and ethical efforts with customers.

For more information, please click the relevant section

Making the shopping experience unified and personal

Capture by Fujitsu

Capture is for drive-thru providers who are looking to improve the speed and efficiency of the entire drive-thru experience. AI vision identifies vehicles and monitors their flow and duration in real-time, providing complete visibility to all essential service time metrics and goals.

Repeat customers are easily identified, enabling personalization and up-selling, creating more loyal customers and increasing velocity and sales from the drive-thru channel.

Visit Capture by Fujitsu

AI shopper analytics

POS information alone does not tell us why a consumer decides to purchase a product or not. With Fujitsu AI, retailers can detect and analyze people and objects from images, providing detailed data on purchasing behavior in actual store environments.

These insights can then be used to display products in an optimal position to improve sales, or to test new approaches to the promotion of different products based on consumer response.

Visit AI shopper analytics

Fujitsu GLOVIA® OM

GLOVIA® OM is a cloud-based Order Management solution built on Salesforce.com. The multi-tenant cloud architecture provides a secure, reliable solution that’s built to scale as an organization grows.

It comes loaded with intuitive persona-driven applications and easy-to-configure views, pages, and reports to enable a superior user experience and proven accelerated adoption and comes ready for global implementation with multi-currency and language.

Visit GLOVIA® OM

Online to offline personalization

In partnership with GK Software, Fujitsu provides ready-to-use AI applications that are specifically designed to meet the challenges of modern omnichannel retailing and deliver advanced features such as personalization and dynamic pricing.

Make every touchpoint count. Receive the insights and recommendations of the AIR applications in real time, enabling you to react immediately to new challenges from customers, competitors and the market.

Fujitsu is a CERTIFIED GK Software Partner.

Know more about our personalization

Reduce lines, cut shrink and speed up age verification

Self-service/cash management (FFNA)

Deliver meaningful experiences to your in-store shoppers and seamlessly enhance your operations. Join the revolution of self-service with Fujitsu’s refreshed line-up of self-checkout hardware and industry-leading U-SCAN software.

Our commitment to innovation, collaboration, and flexibility empowers us to develop intuitive, reliable solutions that are rapidly transforming the self-service landscape and elevating the checkout experience for retailers and their shoppers.

Get more information

Profit protection

Fujitsu’s profit protection platform is based on over 25 years of loss prevention IP developed alongside leading retail brands. In use at thousands of stores worldwide, it helps secure higher profits by minimizing errors, fraud and theft. This solution actively reduces financial risks and efficiently safeguards all in-store processes against shrinkage.

In addition, Fujitsu “merge & match” automatically cross-checks transactions recorded at checkouts against video images from SCO - POS and detects mismatches, such as scan avoidance and barcode switching.

Visit Profit protection

Fujitsu’s AI cashier-free store

Fujitsu’s AI Cashier-Free Store solution – automated, cashier-less, and line-less shopping - is a highly accurate digital retail solution designed to simplify your customer’s lives.

Using cameras, shelf sensors, and AI, it is best suited to high foot traffic locations, such as convenience stores, sports stadiums, airports, railway stations, hotels, universities, and office locations with small stores. Anywhere shoppers want to get in, pick up what they need and get out - fast.

Digital age assurance

Fujitsu Digital Age Assurance is an end-to-end age verification solution designed to support all sales channels and provide customers with a secure, simple, quick and convenient method to prove their age and entitlement when purchasing age-restricted products and services both online and in person.

Used online, over the counter, at self-service checkouts, at vending machines or embedded within a third-party app, Digital Age Assurance introduces safeguards to protect licensed operators from selling age-restricted products and services to children.

Visit Digital age assurance

Reduce operating cost and meet sustainability goals

Intelligent energy and resource monitoring

IoT Operations Cockpit is an IoT data gathering and analysis solution which puts actionable intelligence into the hands of business operators to improve business performance (sales up, costs down) by, for example, reducing energy costs in the store.

Supply chain traceability

Blockchain-based solution to unlock relevant supply chain information and share verified sustainability and ethical efforts with customers.

We strive to enrich the lives of people by advancing new ways of consuming that are better for business and the planet. Watch to learn more.

Recap Fujitsu at NRF 2023

Book a meeting!

Meet with our retail experts to discuss your needs, book a booth tour, get a live demo, or fulfill any other requests.

A team of Fujitsu retail experts will be present in NYC, among them are the most experienced business advisors in the industry. Don’t miss your chance to engage in person!

Book a meeting!