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Fujitsu Digitally Transforms Retail Communications with Wearable Solution

Fujitsu UK & Ireland

News facts:

  • First-of-its-kind software connects Fujitsu’s point of service and self-checkout systems with smartwatches
  • Software pushes instant alerts to staff, enabling faster issue resolution for any in-store issues
  • Enhances store management operations to drive both productivity and customer satisfaction
London, May 09, 2017

Fujitsu is transforming retail communications and creating an unmatched level of staff responsiveness with the introduction of an innovative wearable solution. The Fujitsu U-Scan® self-checkout (SCO) system can now be connected with selected smartwatches1, providing instant, actionable alerts to retail staff, store-wide.

The Fujitsu solution provides retail staff, from cashiers to managers, with instant access to important messages and updates, cutting response times and helping ensure entire stores can operate smoothly and better serve customers at the point of service (PoS). The software can be configured to push alerts, either automatically or manually to smartwatches, directly from Fujitsu SCO systems.

These instant notifications deliver an all-round improvement to the checkout experience, both for customers and staff. For customers, the Fujitsu system makes it possible to quickly and easily summon help during the checkout process, for example in removing security tags from a high-value item, or in conducting age verification when self-checkout customers are buying alcoholic beverages – and to receive notification via the PoS terminal to confirm help is on its way. These notifications can even be allocated according to staff responsibilities. Retail staff also benefit from being able to more efficiently handle tasks which traditionally involved going elsewhere in the store, from confirming age verification to running price checks.

Rupal Karia, Managing Director for Retail and Hospitality, UK & Ireland at Fujitsu, comments: “The digital transformation of retail communications is long overdue. We’re replacing outdated methods of sharing information with a solution bringing together our smart PoS and SCO technology with easy to use, popular wearables. This new form of in-store communication delivers benefits from the back-office, where we enhance operations oversight and business intelligence, to the front end, where we improve productivity and customer satisfaction.”

Alerts sent to wearables generate a haptic/vibrating notification of prioritised issues. Actions requiring physical input, such as manager overrides, can be handled directly on the device.

The new Fujitsu solution also eliminates the need for antiquated and insecure in-store intercom systems. Leveraging Fujitsu’s wearable alerts systems, staff members can be discreetly notified to handle sensitive tasks, for example alerting a front-end store manager when a PoS needs to be replenished with cash, or providing an alert regarding a possible shoplifter. In addition, the software utilises QR barcodes, which allows employees to access secure management functions within applications, such as Fujitsu PoS.

Notes to editors

1Compatible with select devices using Android 4.4 and later with at least 1.5GB RAM. Supported devices may vary by carrier and device. Some features may be limited on some devices.

Fujitsu’s international strength and continuous investment in technology innovation allows the company to deliver consistent services to its customers. Fujitsu is committed to using its size, scope and experience as one of the world’s largest IT companies to deliver global capabilities with local responsiveness and know-how. This encompasses:

  • In more than 100 countries around the globe
  • End-to-end portfolio of retail applications, devices and supporting services
  • One-stop-shop with the majority of products and solutions developed by Fujitsu

Fujitsu retail solutions cover the whole value chain – from store, warehouse and headquarter to the backbone in the data center. It transforms the customer experience in stores and across channels, and has the retail solution intellectual property, process knowledge and integration skills to make a difference.

Fujitsu is delivering comprehensive value for over 500 retailers in 52 countries and powering over 82,000 stores worldwide. With more than 50 years’ experience in retail and a broad portfolio of retail solutions backed by enterprise ICT products and services, Fujitsu is in a unique position to deliver Connected Retail solutions for its customers.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see

About Fujitsu in the UK & Ireland

Fujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion. Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT. For more information, please see

Daisy Onida

Phone: Phone: +44 (0) 20 7861 2800
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Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Date: 09 May, 2017
City: London