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Talk Talk: IT Consultancy Services

Becoming agile

sometimes needs a long-term view

TalkTalk Direct is part of the Carphone Warehouse, Europe's leading independent communications retailer and the third-largest broadband provider in the UK with 2.7 million customers. In early 2008, TalkTalk Direct started working with Opal Retail, another member of the Group, to share best practice and attempt to synergise the multitude of operations within the Opal Group of companies.

Following an evaluation of proposals from two possible suppliers, Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.