OpusCapita benefits from ServiceNow which correlates all incidents and events automatically with high efficiency
OpusCapita had no solution in place to automatically recognize, correlate and combine the thousands of events coming in from different incidents. Every single notice of an event needed to be handled manually, which was time consuming and error prone.
- The project was completed on time and in budget
- ServiceNow offers a single place where the correlation of events and incidents can be done automatically and efficiently
- The number of errors has decreased threefold thanks to the event management process
- OpusCapita can now easily bring new services to the centralized error management and therefore create better visibility