ServiceMaster - for service despatch management

From plumbers to computer technicians, any business that provides onsite service to customers can enjoy the benefits of ServiceMaster from Fujitsu.

At the start of the cycle, ServiceMaster streamlines the process of entering job information and improves the efficiency of despatchers as they allocate jobs to field based technicians. It then tracks the job right through to completion, recording a number of inputs on the way, including the reason for the call-out, response times, job time and materials used. This job information can be easily collated to form detailed performance reports.
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How your business can benefit

ServiceMaster delivers a number of important benefits, including:

• Better use of your resources
• Improved efficiency
• Improved productivity
• Improved customer service levels
• Proactive management
• Low cost of ownership
• Capitalises on existing systems

Key features

• Mobile data capable
  ServiceMaster has been designed for compatibility with MDTs and PDAs. A full mobile data solution ensures accuracy of information transfer and produces real-time updates to improve customer service levels.
• Simple despatching
  ServiceMaster presents despatchers with information in a simple and functional form. Equipped with information on the jobs in progress, the available technicians and their locations, the despatcher is able to allocate jobs quickly and effectively.
• Convenient reporting
  ServiceMaster retains a record of each job and can perform analysis across a range of variables – including job time and response time. These variables can also be sorted by client, despatcher or service technician to highlight any areas requiring attention.
• Adaptable
  ServiceMaster can be customised to suit your business, dramatically simplifying your information handling and reducing the chance of errors.
• Ease of use
  ServiceMaster provides a solution that is intuitive and easy to use.
• Easy to implement
  Our team of industry experts will ensure a smooth, efficient and timely installation and set-up.